Account Representative

Colonial Group, Inc.•Savannah, GA

About The Position

The Account Representative serves as the primary point of contact for customers leasing liquid storage tanks and reports directly to the Account Representative Supervisor. The role bridges terminal operations and customer relations by managing customer relationships, coordinating product movements, and maintaining accurate inventory records. The position handles customer communications, contract and storage-agreement requirements, inventory tracking and reconciliation, product-movement planning, shipping documentation, and monthly activity and billing validation. It also supports reporting, audits, sampling, and inspections while collaborating with Maintenance, Safety, and Operations teams to meet customer needs and maintain regulatory compliance and terminal efficiency.

Requirements

High school diploma required.
Strong integrity and commitment to customer satisfaction.
Ability to manage multiple tasks in a dynamic office environment while maintaining focus, attention to detail, and accuracy.
Self-motivation and ability to work independently with minimal supervision.
Clear and professional verbal and written communication skills.
Flexibility to adapt to daily operational needs and work overtime as required.
Strong work ethic, collaborative attitude, organizational skills, and commitment to workplace safety.
Ability to follow established procedures, identify errors, and anticipate potential problems.
Proficiency in Microsoft Word, Excel, and Outlook, and ability to use terminal management software applications.
Intermediate computer and mathematical skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Eligibility to work in the United States is required.

Nice To Haves

One year of relevant experience preferred.
Basic understanding of marine terminal operations, logistics, warehousing, shipping documentation, and inventory reporting preferred.

Responsibilities

Serve as the primary point of contact between customers and terminal operations, providing timely updates on daily activities, product status, and service schedules.
Review customer contracts and storage agreements to understand requirements, including product segregation, contamination prevention, and DOT billing requirements.
Maintain customer relationships by providing daily inventory balances and throughput reports through DTN, lifting reports, and KPI tracking sheets.
Maintain accurate, real-time inventory records for receipts, transfers, and shipments using DTN and internal tracking systems.
Perform daily and monthly adjustments by reconciling system records against physical tank gauges and terminal balances.
Investigate inventory discrepancies with operations teams and support year-end audits and regulatory reporting as needed.
Plan and monitor inbound and outbound product movements by vessel, rail, and truck, using rail provider platforms to optimize terminal resources and storage capacity.
Prepare and distribute Bills of Lading, Certificates of Analysis, pull sheets, and Amspec vessel receipts.
Coordinate with carriers and internal teams to confirm loading plans and safety requirements while minimizing demurrage and detention costs.
Compile monthly customer activity data, including storage, throughput, steam, and rail and truck handling, to prepare Schedules of Charges.
Validate operational records against billing reports using email tracking and DTN data to ensure services are accurately captured and documented.
Prepare end-of-month activity summaries and KPI reports for management, maintaining audit trails to support customer transparency and prompt resolution of discrepancies.
Support product sampling, tracking, and documentation processes and represent terminal service quality during customer audits and inspections.
Partner with Maintenance, Safety, and Operations teams to meet customer needs while maintaining regulatory compliance and terminal efficiency.
Work overtime as needed and monitor the terminal's 24-hour on-call phone as assigned.