Account Representative

Trak Group•Cincinnati, OH

1d•Onsite

About The Position

Trak group is partnering with a leading specialty metals supplier in Cincinnati, Ohio, to hire a motivated, customer-focused Account Representative for its growing Shared Services team. The role combines consultative selling, customer service, and account management, supporting customers in industries such as aerospace, medical, defense, and industrial manufacturing. The Account Representative develops customer relationships, manages accounts, prepares quotes, follows up on sales opportunities, and processes customer orders. The position also provides product, pricing, availability, and delivery information while coordinating with internal teams to resolve issues and fulfill customer requirements. The role is 100% in-office, with stated hours of 8–5.

Requirements

Strong customer service, communication, and relationship-building skills.
Ability to prepare quotes, follow up with customers, and negotiate sales opportunities.
Excellent written and verbal communication skills.
Strong computer skills and ability to learn new software and sales platforms.
Comfort communicating through phone, email, live chat, and e-commerce systems.
Excellent organizational and time management skills.
Ability to prioritize tasks and work independently.
Strong attention to detail and accuracy.
Analytical thinking and problem-solving abilities.
Sound judgment and ability to make informed decisions.
Ability to remain organized and flexible in a fast-paced environment.
Positive attitude, strong work ethic, and team-oriented mindset.
Enthusiasm for sales, customer relationships, and professional growth.
Ability to work at a computer for extended periods.

Nice To Haves

Previous experience in inside sales, account management, or customer service.
Experience preparing customer quotes and negotiating orders.
Background in industrial distribution, metals, manufacturing, or related industries.
Familiarity with stainless steel, nickel alloys, titanium, or specialty metal products.
Experience using e-commerce platforms, CRM systems, or sales order management software.
Experience collaborating with operations, scheduling, quality, and technical support teams.
Demonstrated ability to build long-term customer relationships and identify new sales opportunities.

Responsibilities

Develop, manage, and grow customer accounts through proactive communication and relationship building.
Prepare and deliver customer quotes for specialty metal products.
Follow up on outstanding quotes to identify opportunities and secure orders.
Use negotiation and relationship-building skills to convert sales opportunities into business.
Gather and communicate customer feedback, market trends, and competitive information.
Identify opportunities to strengthen customer relationships and increase account activity.
Support sales initiatives through phone, email, website inquiries, live chat, and e-commerce platforms.
Respond promptly and professionally to customer inquiries, requests, and concerns.
Process customer orders accurately and efficiently.
Provide order status updates and communicate delivery information.
Assist customers with product availability, pricing, and order-related questions.
Maintain accurate documentation and communication throughout the sales process.
Deliver a positive customer experience through timely follow-up and problem resolution.
Build working relationships with Field Sales, Internet Sales, Sales Support, Credit, Scheduling, Operations, Metallurgical Services, and Quality Assurance.
Coordinate with internal teams to resolve customer issues and fulfill order requirements.
Communicate customer needs and market information to support business decisions.
Manage multiple priorities and customer requests while remaining organized and flexible.