Account Representative

Bryce Corporation • Searcy, AR

3d

About The Position

Manage targeted customer accounts and exercise significant discretion and independent judgment to make tactical and strategic decisions regarding those accounts. The role includes customer demand management, order management, finished goods inventory control, shipment expediting, and communications between customers and internal personnel. The position helps maintain the uninterrupted supply of flexible packaging materials to assigned customers by managing items and orders from inception through receipt at customers’ manufacturing facilities. Some travel may be required.

Responsibilities

• Build relationships with key customer accounts and partner with Account Executives to achieve total customer satisfaction.
• Maintain an uninterrupted supply of flexible packaging material to assigned customers by managing items and orders from inception through receipt at customers’ manufacturing facilities.
• Load inventory, usage, and forecast data; monitor and correct data queue errors.
• Evaluate incoming forecast, inventory, and usage files for accuracy and make adjustments where required.
• Serve as liaison between customers and all company departments.
• Assist with capacity, material, logistics, and manufacturing issues.
• Manage item and order changes and communicate them to appropriate personnel.
• Assist Research and Development with trial requests and Quality Control with quality issues for the benefit of the company and customer.
• Issue debit and credit memos as required.
• Work with other departments to evaluate policies, test new procedures, and identify opportunities to streamline processes and improve manufacturing efficiencies and customer satisfaction.
• Perform other duties as assigned.
• Travel as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed