Account Representative

Superior Auto Inc • Defiance, OH

12d • $14 - $15

About The Position

Superior Auto is hiring an Account Representative to deliver outstanding customer service, build lasting professional relationships, communicate effectively with customers, and drive proactive collections. The position contributes to team success by meeting collection goals and supporting sales. The role is with Superior Auto Inc., a privately held buy here, pay here automotive retailer founded in 1975 with 71 locations.

Dealership hours are Monday through Friday, 9 am–6 pm, and Saturday, 9 am–4 pm. There are no Sunday or late-night retail hours. Compensation includes a base hourly rate and performance-based incentives tied to collection success and sales.

Superior Auto describes its workplace as inclusive and diverse and is an Equal Opportunity Employer that encourages candidates of all backgrounds to apply.

Requirements

• High school diploma or equivalent.
• 1–2 years of customer service or collections experience.
• Proficiency with computers, including familiarity with Microsoft Office or similar tools.
• Valid driver’s license with a clean record, defined as minimal moving violations in the last three years.
• Ability to communicate confidently, professionally, and competently with a wide range of audiences.
• Ability to prioritize, maintain composure in challenging situations, and work effectively with a team.

Responsibilities

• Deliver outstanding customer service and build lasting professional relationships.
• Communicate regularly with customers and resolve issues.
• Drive proactive collections and work to meet or exceed collection goals.
• Support sales.
• Prioritize and adjust tasks and schedules based on business needs.
• De-escalate challenging situations and maintain composure.
• Collaborate with a team to achieve goals and objectives.
• Share ideas and remain open to learning and coaching.

Benefits

• Competitive compensation with a base hourly rate and performance-based incentives tied to collection success and sales.
• Paid time off, including vacation, holidays, birthday, and sick/personal days.
• Health, dental, and vision insurance.
• 401(k) with company contributions.
• Company-paid life insurance.
• Career advancement opportunities, including a Manager-in-Training program and Superior University.
• No Sunday or late-night retail hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED