Account Representative- Business Development Group | Fort Worth, TX

TTI, Inc. • Fort Worth, TX

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About The Position

The BDG Account Representative develops incremental business with under-penetrated TTI customers by creating value propositions that address customer-specific challenges and existing supplier strategies. The role sells company products and services to an assigned account base through telephone, internet, email, and fax, working with branch personnel, Product Management, and Sales Management to increase customer penetration and sales opportunities. Success is measured by meeting defined sales objectives, maintaining high ethical standards, and exceeding customer requirements.

The representative qualifies customer opportunities, builds relationships, identifies and contacts prospective and inactive customers, and maintains regular dialogue to understand needs and future purchasing plans. The role markets products and services, negotiates contracts and pricing, provides quotes, processes orders, and monitors order delivery and product quality. It also involves growing product knowledge, preparing forecasts and activity reports when requested, and following quality processes to reduce sales errors and maintain accurate, timely service.

Requirements

• High school diploma or GED required.
• Strong knowledge of company products and services.
• Persuasiveness, tenacity, and strong selling skills.
• Excellent verbal and written communication skills, including presentation skills.
• Strong analytical, problem-solving, and negotiation skills.
• Ability to organize, prioritize, and manage multiple tasks.
• Ability to calculate discounts, commissions, proportions, and percentages.
• Ability to write reports and correspondence proficiently and professionally.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and government regulations.
• Ability to work with minimal supervision and make responsible decisions.
• Working knowledge of company policies, procedures, and computer systems.
• Typing speed of 40 words per minute.
• Basic knowledge of Microsoft Office applications, including Excel and Word.

Nice To Haves

• Bachelor’s degree with 1–3 years of sales experience preferred.
• Equivalent combinations of education, sales, and/or customer support experience may provide the required knowledge, skills, and abilities.

Responsibilities

• Qualify the existing customer base and assess the size and scope of each engagement using the Business Development methodology.
• Build rapport with prospective customers and position TTI as a best-in-class service provider.
• Compile and qualify prospective customer leads from trade publications, factory representatives, and business directories, and cold-call those leads.
• Maintain regular communication with customers to determine needs and plans for future purchases; use suggestive selling and pursue opportunities beyond customer-initiated requests.
• Market TTI products and services through phone, email, and other business correspondence.
• Negotiate contracts and provide price and delivery quotes, including working with others to negotiate special supplier pricing and achieve discounts and profitable business.
• Process customer orders in the sales database for quote processing and delivery schedules; review orders for accuracy and quality.
• Achieve specified profit margins in the account base and obtain approval for exceptions.
• Contact inactive customers identified through company reporting to pursue relationships and potential sales opportunities and grow the active customer base.
• Research and expedite customer orders, and monitor delivery dates and product quality to meet customer requirements.
• Provide samples, product line cards, and sales literature to customers and prospective customers.
• Use the Express company computer system to manage customer requests and activities.
• Expand product knowledge using product literature, factory representatives, product managers, and other sales representatives to discuss product options and TTI strengths with customers.
• Prepare forecasts and activity reports for management when requested.
• Participate in the TTI Total Quality process by following policies and procedures to maintain an efficient sales cycle, reduce errors, and uphold quality.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k)/Roth plan with matching.
• Healthcare Savings Accounts.
• Educational assistance through tuition reimbursement.
• Ongoing training and opportunities to participate in professional and personal development programs.
• Philanthropic opportunities to give back to communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED