Account Representative I

Genuine Parts Company•Raleigh, NC

11d

About The Position

The Account Representative I builds or expands a book of business by converting competitors’ business and growing assigned medium-sized accounts into large accounts. The role supports customer satisfaction through regular customer contact and management of customer expectations. It requires generating new business, developing existing accounts, understanding customer needs, preparing customized quotes, delivering sales presentations, and coordinating with vendors and customers to address technical and service needs. Travel is required, and the employee may be asked to be on call at night or on weekends depending on business needs. A valid driver’s license is required. Company vehicles are subject to continuous video monitoring. The role has no supervisory or budget responsibility.

Requirements

Typically requires a bachelor's degree and zero to two years of experience, or an equivalent combination.
Knowledge of industrial products, including power transmission, hydraulic, pneumatic, and other industrial products.
Excellent written and verbal communication skills.
Proficient understanding of key sales principles and best practices.
Ability to influence customers while maintaining healthy relationships.
Ability to take initiative and work with limited direction.
Ability to multitask and manage time well.
Ability to use Microsoft Office.
Valid driver's license required.
Travel required.
May be required to be on call nights or weekends, depending on need.

Responsibilities

Increase revenue and profitability by generating new business and further developing existing accounts.
Generate leads through networking, cold calling, and researching directories and internet sites.
Interact face-to-face with customers to foster strong relationships and maintain customer satisfaction.
Understand complex customer requirements and prepare customized quotes.
Deliver effective sales presentations and ensure technical requirements are met.
Assist with on-site troubleshooting of customer concerns.
Coordinate vendor resources to build relationships and support sales.
Perform other duties as assigned.