Account Representative I

Love's Travel Stops & Country Stores•Oklahoma City, OK

10d

About The Position

The Account Representative I serves as the primary point of contact for Love’s factoring clients. The role processes collateral and prepares daily funding requests for factoring clients, while providing personalized service and proactive communication to support client retention and loyalty. The position also reviews and purchases invoice schedules, monitors invoice quality, and coordinates with other departments to address issues involving its client portfolio.

Requirements

High school diploma or equivalent.
Ability to multitask in a fast-paced environment.
Ability to manage changing deadlines and priorities.
Ability to handle competing demands without sacrificing accuracy or customer service standards.
Excellent verbal and written communication skills.
Attention to detail.
Knowledge of Microsoft Office products.

Nice To Haves

0–1 years of experience working in factoring, commercial finance, collateral analysis, or a banking environment is preferred.
Bilingual Spanish and English skills are beneficial.

Responsibilities

Act as the primary point of contact for clients and assess their needs.
Provide consistent, personalized service and proactive communication to enhance client retention and loyalty.
Review invoice schedules for accuracy and completeness.
Make outbound calls to clients as needed.
Answer inbound calls or route them to the appropriate department or person.
Purchase invoice schedules.
Monitor invoice quality.
Collaborate with other departments on issues involving the assigned book of clients.
Perform other duties as assigned.