Account Relationship Manager
About The Position
RTO National is growing and seeking an Account Relationship Manager to join their Inside Sales Team. This role will support and grow the active dealer base by serving as the dedicated account manager and trusted point of contact for assigned dealers. The mission is to build strategic, consultative relationships that support dealer engagement, increase utilization of RTO National's financing options, and help grow overall sales volume. The Relationship Manager will provide ongoing dealer support, guidance, and coaching related to RTO National's financial options, current promotions, lease submission and funding process, proprietary technology systems, and complimentary inventory management tools. This role requires a balance of account management, client service, sales support, follow-up, and problem-solving. The ideal candidate is relationship-driven, solutions-oriented, organized, and comfortable working cross-functionally to support both dealer needs and company growth goals.
Requirements
- High school diploma or GED required
- Experience using a consultative sales approach.
- Strong customer service, communication, and relationship-building skills.
- Ability to think through problems and provide solutions-based support.
- Strong attention to detail, organization, and follow-up skills.
- Ability to understand dealer activity, sales trends, and performance data.
- High level of integrity, adaptability, teamwork, and openness to feedback.
Nice To Haves
- Associate degree preferred.
- 2+ years of sales experience with a proven track record of competitive sales success preferred.
- 2+ years of account management experience preferred.
Responsibilities
- Serve as the dedicated account manager and primary relationship contact for assigned dealers.
- Build and maintain strong, consultative relationships with new and existing dealers.
- Support long-term dealer engagement, satisfaction, and sales growth.
- Increase deal volume by helping dealers improve activity, sales performance, and utilization of RTO National's financing options.
- Review dealer activity to identify trends, gaps, and opportunities for additional account support.
- Provide relationship-based coaching and guidance on RTO National's financial options, current promotions, lease submission and funding process, proprietary technology systems, and complimentary inventory management tools.
- Help dealers understand how to position financing options with their customers in order to support customer needs, strengthen their own sales process, and increase program utilization.
- Field inbound dealer calls related to the submission and funding process.
- Partner with Customer Onboarding Specialists to help resolve dealer funding issues.
- Communicate with Regional Sales Managers to ensure dealers are effectively supported.
- Document dealer interactions, updates, and follow-up items accurately in the appropriate systems.
- Use industry, product, and program knowledge to provide helpful guidance and solutions to dealers.
- Support additional duties and projects as business needs evolve.
Benefits
- Base salary with monthly performance-based bonus opportunities
- Comprehensive, hands-on sales training
- Paid time off
- Company-paid holidays
- One floating holiday
- Medical, dental, and vision insurance
- Short- and long-term disability coverage
- Employer-paid life insurance
- Health Savings Account eligibility
- Employee Assistance Program
- 401(k) retirement plan with Safe Harbor employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
