Account Receivable Specialist

OneMCI•Dallas, TX

21h

About The Position

MCI is seeking experienced Account Receivable Specialists to recover past-due consumer accounts while maintaining respectful, trust-based customer relationships. The role involves communicating directly with customers to resolve outstanding balances and support their financial stability. New employees complete a paid, two-week professional training program covering recovery strategies and negotiation techniques. Applicants must complete the company careers-page application, screening questions, and a brief pre-employment test.

Requirements

Be at least 18 years of age.
Have a high school diploma or equivalent.
Have excellent organizational, written, and oral communication skills.
Type swiftly and accurately at 20 or more words per minute.
Have basic knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
Have a basic understanding of the Windows operating system.
Be highly reliable and maintain regular attendance and punctuality.
Be able to evaluate, troubleshoot, and follow up on customer issues.
Have aptitude for conflict resolution, problem solving, and negotiation.
Be customer-service oriented, empathetic, responsive, patient, and conscientious.
Be able to multitask, stay focused, and self-manage.
Have a strong team orientation and customer focus.
Be able to thrive in a fast-paced environment where change and ambiguity are prevalent.
Have excellent interpersonal skills and the ability to build relationships with team members and customers.
Be authorized to work in the country where the job is based.
Be willing to submit to a Level II background and/or security investigation, including fingerprinting; offers are contingent on the results.
Be willing to submit to drug screening; offers are contingent on the results. This requirement does not apply in Canada.

Responsibilities

Use contact technologies and recovery strategies to locate the correct parties.
Understand customers' financial situations and recommend appropriate payment solutions.
Negotiate payment terms with empathy, tact, and professionalism.
Handle outbound and inbound calls effectively.
Follow required scripts, policies, and procedures precisely.
Respond to common objections and guide customers toward resolution.
Meet monthly performance goals and complete other assigned duties.
Attend team meetings and training sessions, and stay current with systems, processes, and program knowledge.
Adhere to attendance and scheduling requirements.