Account Manager

First Orion • North Little Rock, AR

7d

About The Position

First Orion is seeking an Account Manager to serve as the primary relationship owner for assigned accounts using its Branded Calling Solutions. The Account Manager sets direction for clients, leads account-planning sessions with relevant production, product, and sales resources, and works with the Client Delivery Team to ensure contracted services are delivered successfully. The role scopes and manages changes, communicates issue status and resolutions, and works to maximize revenue and productivity within assigned accounts.

The Account Manager builds client trust and rapport through integrity, urgency, and reliable follow-through. As the primary voice of the client within First Orion, the Account Manager advocates for client needs while balancing client wellbeing with the company’s interests. The role provides consultative feedback and counsel, communicates proactively about issues and resolution measures, and serves as a trusted advisor and an integral part of the client’s extended team.

The Account Manager manages account growth and client relationships, tracks and forecasts client and revenue metrics, coordinates delivery and product communications, supports project management when needed, leads client meetings and quarterly business reviews, and manages contract renewals with a focus on maximizing profits.

Requirements

• Excellent communication skills.
• Experience with Microsoft Office.
• Experience working toward a sales target.
• Proactive mentality.
• Previous sales and customer service experience.
• Exceptional organizational skills.
• Bachelor’s degree in business administration or a related degree program, or two to three years of relevant experience.

Nice To Haves

• Previous experience in Client Services.
• Telecom or mobile experience.
• Client management experience.
• Experience working with a CRM.

Responsibilities

• Ensure assigned clients are achieving value from First Orion solutions.
• Identify, plan, and grow revenue within the assigned base of accounts.
• Manage the sales pipeline in First Orion’s Salesforce CRM.
• Develop trusted-advisor relationships with key client stakeholders and executive sponsors.
• Track and forecast key client metrics, including subscriber KPIs.
• Accurately forecast call volumes and expected revenue.
• Coordinate with the Client Delivery Team to ensure quality delivery of production processes, reports, and metrics.
• Scope, manage, and communicate changes, and manage and communicate issue status and resolution.
• Assist with project management functions when needed.
• Serve as the point of contact for escalations and challenging client requests.
• Coordinate with the Product Team on release management details and communicate them appropriately to clients.
• Collaborate with other First Orion teams as needed.
• Prepare for and lead client sales meetings.
• Ensure First Orion and clients adhere to contractual obligations.
• Drive requirements definition for account-related projects and resolution of client services issues, while ensuring quality assurance of client deliverables.
• Prepare for and lead Quarterly Business Reviews.
• Lead contract renewals with a focus on maximizing profits.
• Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.

Benefits

• Open PTO.
• Company-paid holidays.
• Flex Fridays.
• Flexible work arrangements.
• State-of-the-art fitness center.
• Health insurance options.
• Dental and vision options.
• Retirement plans.
• Learning and development programs.
• Career path frameworks.
• Tuition reimbursement.
• Company options.
• Bonus potential.

What This Job Offers

• Job Type: Full-time