Account Manager

SIMPRO • Miami, FL

6d

About The Position

As an Account Manager, you will manage the health, retention, and growth of a dedicated portfolio of Simpro customers. You will act as a trusted advisor and primary point of contact, helping clients maximize value from Simpro’s solutions while identifying opportunities to deepen the partnership.

The role includes managing customer relationships, identifying and closing upsell and cross-sell opportunities, conducting executive business reviews, advocating for customers internally, and maintaining account records and forecasts. You will work with Product, Support, and Professional Services teams to address customer feedback and support customers’ evolving business needs.

Requirements

• Experience in a B2B Account Management or Customer Success role.
• A track record of meeting and exceeding renewal and expansion sales targets.
• Comfort negotiating contracts and closing deals.
• Exceptional interpersonal and communication skills, with a passion for helping customers succeed.
• Ability to build rapport and trust with customers.
• Proficiency with CRM software and comfort learning new technologies.
• Proactive, organised, and driven approach to managing time and a customer portfolio with a high degree of autonomy.

Nice To Haves

• Experience in a SaaS company.
• Salesforce experience.

Responsibilities

• Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships.
• Serve as the primary point of contact and customer advocate within Simpro.
• Understand clients’ businesses and goals to identify upsell and cross-sell opportunities.
• Manage the full expansion sales cycle, from opportunity identification through progression and close, to meet and exceed monthly and quarterly expansion and renewal targets.
• Conduct regular executive business reviews with key stakeholders to demonstrate ROI, share best practices, and align Simpro’s solutions with customers’ evolving needs.
• Represent the voice of the customer internally and collaborate with Product, Support, and Professional Services teams to ensure customer feedback is heard and addressed.
• Maintain accurate records of account activities in the CRM and provide reliable renewal and expansion sales forecasts.

Benefits

• Best-in-class onboarding program.
• Supportive team environment.
• Opportunities to develop your career.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed