Account Manager

CarNow • Miami, FL

6d

About The Position

The Regional Account Manager supports CarNow's growth strategy by engaging with dealers and taking a consultative approach to customer needs. The role focuses on customer loyalty, product value, retention, and long-term client relationships. The Account Manager proactively analyzes accounts, identifies opportunities for improvement, and communicates customer needs to relevant stakeholders to support customer success.

The position provides account management for a designated portfolio of 75–120 dealer accounts. It includes onboarding coordination, launch preparation and training, regular customer touchpoints and account reviews, technical support and configuration, retention and cancellation follow-up, and collaboration with internal sales teams. The role also uses HubSpot to document account communications and activity, monitors KPI dashboards, participates in continued education, and handles relevant special projects.

Requirements

• Proven track record in automotive sales, with a focus on digital solutions.
• High school diploma or equivalent required.
• Strong understanding of chat and digital retailing technologies.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively within a team.
• Results-oriented, with a focus on meeting and exceeding sales targets.
• Willingness to travel 75% monthly within the assigned region.
• Familiarity with CRM tools for effective sales management.

Responsibilities

• Manage a designated book of 75–120 dealer accounts, providing in-person account management.
• Attend onboarding and pre-launch consultation calls with the Implementation team to support a seamless handoff.
• Conduct pre-live audits using a HubSpot playbook to verify setup and launch readiness.
• Schedule and host in-person launch meetings and training sessions for dealership decision makers and end users; virtual meetings may be used at times.
• Provide refresh training for new dealership personnel when applicable.
• Meet monthly retention goals by supporting customer satisfaction and loyalty.
• Follow the cancellation process for churn, contact cancellations within 24 business hours, and document save plans in HubSpot CRM.
• Complete dealer touchpoints every 45 days by email, text, or phone to check in and offer support.
• Deliver account reviews to dealership personnel, including decision makers, every 90 days. Reviews include product metrics, ROI discussions, user engagement metrics, opportunities, and marketing suggestions.
• Make backend configuration updates and provide technical support, ensuring settings are tested and function properly.
• Resolve technical requests within the applicable SLA timeline.
• Provide dealers with best practices and product recommendations to maximize ROI and user engagement.
• Test and confirm connectivity with third-party vendors, including inventory providers, website providers, and integration partners.
• Collaborate with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
• Use CarNow CRM (HubSpot) to log and document account communications and changes, including emails, calls, Zoom meetings, and text messages.
• Participate in continued education sessions offered by CarNow and complete LMS courses in a timely manner.
• Review KPI dashboards regularly to ensure KPI expectations are met.
• Address special projects related to the assigned book of business upon request.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED