Account Manager Transportation

CR England•Tacoma, WA

11d

About The Position

The Account Manager has day-to-day oversight of customer accounts, including management of drivers, customer service, and office personnel. The role is accountable for metrics defined by customer contracts and company expectations, including safety, on-time delivery, utilization, asset management, growth, and efficiency. The Account Manager is responsible for exceeding dedicated customers’ expectations through superior service, creative and efficient logistics solutions, and continued development of business relationships. The role drives profitable growth through existing C.R. England customers, non-dedicated business, and third-party revenue generation. It also has budget preparation, profit-and-loss, and financial oversight responsibilities for assigned operations, including preparing and analyzing monthly forecasts, reconciling actual results with forecasts, and researching data for accuracy. The role manages administrative functions and reporting for senior management and external customers, leads and develops employees through communication, accountability, and recognition, manages asset utilization, and implements cost-reduction measures. The position is based in Puyallup, Washington, with a Monday–Friday schedule of 7:00 a.m.–4:00 p.m. Extended hours, weekends, holidays, and varied shifts may be required as necessary. Occasional air or car travel may be required, and work at customer locations may be required.

Requirements

At least 10 years of logistics and/or transportation leadership experience.
At least 7 years directing operations with annual revenue of at least $75 million.
Experience managing multiple client locations.
Experience managing multiple direct reports.
High school diploma or GED.
Ability to work on multiple assignments amid frequent interruptions, changes, and delays while remaining focused and effective.
Ability to handle incoming requests for assistance by phone and in person while working on other tasks.
Ability to remain professional in challenging situations.
Ability to follow customer rules and requirements, including dress code, access, and hours.
Ability to work extended hours, including weekends, holidays, and various shifts as necessary.
Ability to travel occasionally by air or car.
Ability to hear normal speaking levels and receive detailed oral information, with or without correction.
Ability to kneel, stoop, bend, push, lift, carry, and move objects weighing up to 25 pounds.
Ability to sit at a desk for extended periods and work with computer equipment.
Ability to speak, write, and read English well enough to communicate with people with varying education levels and capabilities.
Visual acuity, with or without correction, sufficient to prepare and analyze data and figures, view a computer terminal, and read extensively.

Nice To Haves

Four-year degree in a related field, or equivalent on-the-job work experience.
Transportation industry experience.
Knowledge of industry-used programs.

Responsibilities

Exceed dedicated customers’ expectations by providing superior service and creative, efficient logistics solutions.
Develop and enhance business relationships with customers.
Grow dedicated business profitably through existing C.R. England customers and non-dedicated business, and grow third-party revenue.
Prepare budgets and manage profit-and-loss responsibilities.
Prepare and analyze monthly account P&L forecasts, reconcile actual P&L with forecasts, and research P&L data for accuracy.
Provide financial oversight of assigned operations.
Manage administrative functions and reporting requirements for senior management and external customers.
Lead and develop employees by fostering a positive work environment, communicating consistently, promoting accountability, and recognizing superior results.
Manage asset utilization to maximize efficiency in response to customer needs.
Implement cost-reduction measures to maximize profitability and minimize costs.
Oversee customer accounts and manage drivers, customer service personnel, and office personnel.
Meet customer-contract and company performance metrics, including safety, on-time delivery, utilization, asset management, growth, and efficiency.