Account Manager II (Transportation)

Uber Freight•Stuttgart, AR

7d•Onsite

About The Position

This on-site position is based in Uber Freight’s Stuttgart, Arkansas office and requires working there five days per week. The Account Manager is an individual contributor responsible for delivering a best-in-class customer experience as a first point of contact. The role ensures freight is serviced to meet or exceed customer standards, communicates customer needs and changes to operations teams, develops and maintains customer relationships, and meets company-defined operational metrics.

Requirements

High school diploma or GED equivalent.
At least one year of transportation/logistics experience or a college degree.
Must be open to working five days per week in the office.

Nice To Haves

Bachelor’s degree in transportation/logistics or a related field.
Knowledge of Microsoft Suite or Google Workspace.

Responsibilities

Secure capacity for loads.
Contact carriers for status updates on tendered loads, monitor shipment status, update the system, notify shippers and/or receivers, and reschedule when necessary.
Set up new shipper and receiver locations and/or new vendors.
Upload vendor profile sheets, assign vendor codes, and contact vendors to determine shipping dates, operating hours, and related details.
Build and maintain effective relationships with carriers, shippers, and receivers through professional, timely communications and responses to inquiries.
Communicate with customers and carriers about detention information.
Issue ComChecks within established guidelines.
Maintain current customer rates in the Transportation Management System.
Maintain up-to-date customer fuel surcharges.
Manage accounts receivable within specified guidelines.