Manager, II Transportation

U.S. Xpress•Warrensburg, MO

9d•Onsite

About The Position

The Manager, II Transportation is responsible for customer service, on-time service delivery, and profitability for a higher-revenue dedicated account operating approximately 30 or more trucks and/or drivers. The position may be based at a customer site or a U.S. Xpress-designated location and handles driver, office, and customer matters while fostering a strong partnership with the customer. This role has broader account responsibilities than an Account Manager II for a smaller account, potentially involving more loads, trucks, and drivers. The position works in a normal office setting and includes rotational off-site on-call duty at night and on weekends. The job description notes that duties may change and employees may be asked to perform other duties as required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Requirements

Bachelor’s degree in a related field or equivalent experience; equivalent experience is defined as one year of professional experience for each requested year of college.
At least 5 years of experience in logistics.
At least 3 years of leadership experience.
Understanding of the distribution process.
Proficient verbal and written interpersonal and communication skills, including the ability to exchange information effectively and tactfully.
Strong diplomacy skills to guide, influence, and convince colleagues and customers.
Interactive listening and negotiation skills, including with senior-level counterparts.
Advanced computer skills, including Microsoft Office, specifically Excel, internet use, and applicable company-specific applications.
Excellent analytical skills and ability to think outside the box.
Knowledge of regulations affecting daily operations, including DOT hours-of-service regulations.
Initiative and assertiveness skills.

Nice To Haves

Coaching for higher performance experience.

Responsibilities

Manage driver and office employee matters, including complaints, reviews, payroll, home time, and terminations, while ensuring company policies and procedures are followed.
Ensure fleet maintenance programs are current for tractors and trailers.
Develop trust and integrity with the customer and foster a sense of partnership between the customer and U.S. Xpress.
Account for all shipments through a weekly service report.
Engage with relevant U.S. Xpress departments, such as billing, to ensure smooth operation of the dedicated account.
Review credit collection and aging reports to increase cash flow.
Ensure equipment and drivers are in place to provide on-time service and meet customer demands.
Analyze volume figures to forecast business surges.
Manage account-related document control.
Seek leadership guidance on matters that could negatively affect U.S. Xpress financially.
Perform rotational off-site on-call duty at night and on weekends.
Assist the Regional Operations Manager during absences and with account-wide projects as needed.
Provide support when other Account Managers are absent or while positions are being filled.