Manager, II Transportation

U.S. Xpress Enterprises, Inc.•Warrensburg, MO

3d•Onsite

About The Position

The Manager, II Transportation is responsible for customer service, on-time service delivery, and profitability for a higher-revenue dedicated account with approximately 30 or more trucks and/or drivers. The position may be located at a customer site or a U.S. Xpress-designated location and addresses driver, office, and customer matters while building a partnership between the customer and U.S. Xpress. The role also covers account operations, fleet maintenance coordination, shipment reporting, credit and collections review, equipment and driver readiness, business-volume forecasting, and account document control. It includes rotational off-site on-call duty at night and on weekends, as well as supporting the Regional Operations Manager and other Account Managers as needed. The position is based in a normal office setting. The job description notes that duties may change and employees may be asked to perform other duties as required; reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree in a related field or equivalent experience; equivalent experience is defined as one year of professional experience for each year of college requested.
At least 5 years of experience in logistics.
At least 3 years of leadership experience.
Understanding of the distribution process.
Proficient verbal and written interpersonal and communication skills, including diplomacy, effective information exchange, influencing, and interactive listening and negotiation.
Advanced computer skills, including experience with Microsoft Office, specifically Excel, the Internet, and applicable company-specific applications.
Excellent analytical skills and the ability to think outside the box.
Knowledge of regulations affecting daily operations, including DOT hours of service.
Initiative and assertiveness.

Nice To Haves

Experience coaching for higher performance.

Responsibilities

Provide superior customer service, on-time service delivery, and maximize profitability for a higher-revenue dedicated account.
Manage driver and office employee matters, including complaints, reviews, payroll, home time, and terminations, and ensure company policies and procedures are followed.
Ensure fleet maintenance programs for tractors and trailers are current.
Develop trust and integrity with the customer.
Account for shipments through a weekly service report.
Engage with relevant U.S. Xpress departments, such as billing, to support smooth account operations.
Review credit collection and aging reports to increase cash flow.
Ensure equipment and drivers are available to provide on-time service and meet customer demands.
Analyze volume figures to forecast business surges.
Manage account-related document control.
Seek leadership guidance on matters that could negatively affect U.S. Xpress financially.
Participate in rotational off-site on-call duty at nights and on weekends.
Assist the Regional Operations Manager during absences and with account-wide projects.
Provide coverage when other Account Managers are absent or positions are being filled.