Transportation Manager II
About The Position
Under general supervision, the Transportation Manager II directly manages and supervises a midsize driver count to ensure safe, timely freight movement and best-in-class customer service. The role assigns loads and ensures compliance with Department of Transportation regulations and company requirements, working with internal and external contacts to plan, route, monitor, and deliver freight. The manager must be able to work across day, night, and weekend shifts as operational coverage requires. The position supports driver performance and retention, fleet operations and profitability, customer relationships, equipment and inventory management, administrative processes, and safety. It includes responding to service and mechanical issues, maintaining driver safety communications and training, and producing operational, customer-specific, and financial reporting. The role also requires consistent travel to account and customer locations.
Requirements
- High school diploma or GED and 2–3 years of experience in transportation/logistics, business administration, account management, or equivalent military experience; alternatively, demonstrate the listed skills and abilities through education, certifications, military service, or other experience.
- Ability to work across multiple shifts, including nights and/or weekends, if needed.
- Strong professional communication skills for internal and external interactions.
- Experience establishing and maintaining healthy working relationships.
- Experience fostering customer relationships through commitments, open communication, and ongoing feedback and improvement.
- Ability to process information accurately.
- Ability to analyze situations and make productive decisions based on informed judgment.
- Experience with Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to manage multiple competing priorities.
- Ability to travel consistently to account and customer locations.
- Ability to adapt to a dynamic work environment and shifting priorities and directives.
- Experience holding people accountable and conducting difficult conversations.
- Ability to perform in a stressful, high-pressure work environment.
Nice To Haves
- Bachelor's degree in Business Administration, Transportation/Logistics, Supply Chain, or a related field and 1–2 years of experience in transportation/logistics, business administration, account management, or equivalent military experience.
Responsibilities
- Build and maintain positive professional relationships with drivers and safety personnel to minimize turnover and maximize productivity.
- Fill in for absent or unavailable personnel and work on projects related to fleet optimization and profitability.
- Train and orient drivers and employees, including assisting with internal and third-party customer systems.
- Analyze fleet operations and profitability, recommend continuous improvements, measure key performance indicators, and create, maintain, and present customer-specific reports and financial analyses.
- Manage inventory, assets, customer pools, and driver assignments to balance equipment in the market.
- Perform administrative duties, including payroll, driver counseling, accident reviews, filing and documentation, resolving pay issues, invoicing, and preparing operational or financial reports.
- Manage the yard and inspect equipment, replace parts, complete repairs, and coordinate preventative maintenance and safety-related mechanical repairs with maintenance personnel.
- Resolve service, routing, planning, mechanical, and accessorial pay issues with drivers, customers, and company personnel, including when on call as necessary.
- Maintain the company's safety culture through daily driver safety messages, monthly safety briefings, quarterly driver training, annual reviews, and enforcement of company policies and DOT requirements.
- Assign loads and plan, route, and monitor freight to provide safe, on-time service and meet customer requirements; manage freight exceptions and adjust driver ETAs based on schedules and road conditions.
Benefits
- Medical benefit
- Dental benefit
- Vision benefit
- 401(k) retirement plan
- Life insurance
- Short-term and long-term disability coverage
- Paid time off commensurate with tenure, including vacation and sick time
- Six weeks of paid maternity leave
- Two weeks of paid parental leave
- Six paid holidays annually
- May be eligible for annual bonus and incentives based on profitability or volumes
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
