Account Manager Transportation

C.R. England • Puyallup, WA

11d • $100,000 - $110,000

About The Position

C.R. England, Inc. is hiring an Account Manager to oversee day-to-day customer accounts, including the management of drivers, customer service, and office personnel. The role is accountable for performance metrics established by customer contracts and company expectations, including safety, on-time delivery, utilization, asset management, growth, and efficiency. The position is based in Puyallup, Washington, with a stated salary range of $100,000-$110,000 and a Monday-Friday schedule of 7:00 a.m.-4:00 p.m.

The Account Manager is responsible for delivering superior service and efficient logistics solutions, developing customer relationships, and growing dedicated, non-dedicated, and third-party business profitably. The position has budget and profit-and-loss responsibility, including forecasting and reconciling account results, financial oversight of assigned operations, administrative reporting, developing employees, improving asset utilization, and implementing cost-reduction measures.

The role requires leadership experience in logistics and/or transportation, including directing large-scale operations and managing multiple client locations and direct reports. A high school diploma or GED is required; a related four-year degree or equivalent work experience is preferred. Transportation industry experience and knowledge of industry programs are also preferred.

Requirements

• At least 10 years of logistics and/or transportation leadership experience.
• More than 7 years directing operations with at least $75 million in annual revenue.
• Experience managing multiple client locations.
• Experience managing multiple direct reports.
• High school diploma or GED.
• Ability to work on multiple assignments amid frequent interruptions, changes, and delays.
• Ability to remain focused and work effectively, efficiently, and cheerfully under changing circumstances.
• Ability to handle requests for assistance by phone and in person while working on other tasks.
• Ability to remain professional in challenging situations.
• Ability to comply with customer rules and requirements when working at customer locations.
• Ability to travel occasionally by air or car.
• Hearing sufficient to perceive normal speaking levels and receive detailed information for meetings and communication by telephone and in person.
• Ability to kneel, stoop, bend, push, lift, carry, and move objects weighing up to 25 pounds.
• Ability to work extended hours, including weekends, holidays, and various shifts as necessary.
• Ability to sit at a desk for extended periods and work with computer equipment.
• Ability to speak, write, and read English well enough to communicate with people with varied education levels and capabilities.
• Visual acuity sufficient to prepare and analyze data and figures, view a computer terminal, and read extensively.

Nice To Haves

• Four-year degree in a related field, or equivalent on-the-job work experience.
• Transportation industry experience.
• Knowledge of industry-used programs.

Responsibilities

• Exceed dedicated customers’ expectations by providing superior service and creative, efficient logistics solutions while developing and enhancing business relationships.
• Grow dedicated business profitably through existing C.R. England customers and non-dedicated business, while increasing third-party revenue.
• Prepare budgets and maintain profit-and-loss responsibility.
• Prepare and analyze monthly account P&L forecasts, reconcile actual results with forecasts, and research data for accuracy.
• Provide financial oversight of assigned operations.
• Manage administrative functions and reporting for internal senior management and external customers.
• Lead and develop employees by fostering a positive work environment, communicating consistently, promoting accountability, and recognizing strong results.
• Manage asset utilization to maximize efficiency in response to customer needs.
• Implement cost-reduction measures to maximize profitability and minimize costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED