Account Manager - Final Control, Houston/Freeport

Puffer-Sweiven•Houston, TX

About The Position

Puffer-Sweiven is hiring an Account Manager for its Final Control business, supporting customers in the Houston/Freeport area. The role is responsible for maintaining and growing professional relationships with selected customer accounts and driving sales of final control products. The Account Manager identifies customer requirements, develops new opportunities, supports customer retention, and works with account teams and internal departments to deliver customer solutions. The role also requires maintaining product, application, and industry knowledge, particularly in refining, petrochemical, and power markets.

Requirements

Bachelor's degree (BS/BA) required.
Strong knowledge of refining and petrochemical and/or power industry applications, operations, and technology.
At least 3–5 years of proven sales experience in the downstream or power industry.
Ability to interface with and influence technical decision makers.
Strong prospecting and opportunity-development skills, and innovation in selling and servicing techniques.
Analytical and creative problem-solving skills.
Strong written communication, oral communication, and presentation skills.
Technical ability to evaluate potential product applications and alternatives.
Strategic thinking and awareness of factors that may affect account strategy.
Customer service skills, including the ability to build rapport and trust and create customer dependency.
Ability to interact effectively with all levels of customer contacts and internal personnel.
Interpersonal skills, including engaged listening, acknowledgment, questioning, and discovery.
Teamwork, conflict management, and consensus-building skills.
Drive, initiative, and motivation.
Negotiation skills.
Information management skills, including personal computer use.
Ability to manage customer expectations regarding deliverables and timeframes.
Self-management, professionalism, and dependability.

Nice To Haves

Engineering or an associated technical degree preferred.
A solid network of current industry contacts preferred.

Responsibilities

Maintain and grow professional business relationships with customers in selected accounts who influence technology, product, and service selection.
Identify customer requirements, uncover roadblocks, and manage accounts to drive sales of final control products.
Prospect, qualify, develop, and close potential new customer accounts and sales opportunities.
Maintain a high degree of product and application knowledge.
Maintain knowledge and awareness of refining, petrochemical, and power industries, including trends, technology advances, competitor activity, and significant industry and customer events.
Provide comprehensive customer support, with a primary focus on customer retention.
Build rapport and customer relationships to influence customer preferences and specifications to include Puffer-Sweiven.
Collaborate with the Sales Team Leader on product and service expansion opportunities.
Work within account teams as needed to develop and implement account plans.
Coordinate with multiple departments and support staff to provide customer solutions quickly and efficiently.
Maintain and update Salesforce opportunities, monthly sales reports, and other required correspondence in a timely and effective manner.