Account Manager

American Red Cross•Charlotte, NC

8d•$48,000 - $64,000

About The Position

The Account Manager identifies, develops, and implements strategies to attract, manage, and retain blood drive Sponsors and feeder groups, supporting monthly, quarterly, and annual collection goals. The role helps Sponsors schedule blood drives efficiently and provides organizational and operational support to achieve collection objectives. It coordinates with collections personnel to support positive Sponsor and donor experiences and smooth operations. The Account Manager schedules and delivers education programs for Sponsor contacts, recruitment committees, line volunteers, and volunteer Telerecruiters. These programs help meet collection objectives and comply with American Red Cross Blood Services directives, federal regulations, local operating procedures, and related requirements. The role develops knowledge of the community, including its government, demographics, and organizations, and applies that knowledge to support Sponsor groups and expand the blood program. It maintains accurate system records on Sponsor group performance and uses organizational tools, technology, and strategies to improve customer service, efficiency, and productivity. This is an individual-contributor position under close supervision, using technical knowledge to solve routine problems. The coverage area is Hickory, North Carolina. Travel to sites throughout the Red Cross organization may be required.

Requirements

Bachelor's degree required.
At least one year of related experience, or an equivalent combination of education and related experience.
Good organizational skills and the ability to handle multiple priorities effectively.
Excellent oral and written communication skills, including training and presentation skills.
Current valid driver's license and good driving record.
Ability to work on a team.

Nice To Haves

Knowledge of group dynamics, direct sales, customer maintenance techniques, and negotiation skills, and the ability to effectively implement programs.

Responsibilities

Identify, develop, and implement strategies to attract, manage, and retain potential blood drive Sponsors and feeder groups for existing blood drives in support of collection goals.
Identify and apply appropriate methods to ensure assigned Sponsors schedule blood drives efficiently and meet collection goals.
Provide organizational and operational support to Sponsor contacts to help achieve collection and annual goals.
Coordinate activities with collections personnel to support positive Sponsor and donor experiences and smooth, efficient operations.
Schedule and implement education programs for Sponsor contacts, recruitment committees, line volunteers, and volunteer Telerecruiters.
Support compliance with American Red Cross Blood Services directives, the Code of Federal Regulations, local operating procedures, and other related regulatory requirements.
Develop knowledge of the community, including its government, demographics, and organizations, and apply it to Sponsor group support and expansion of the blood program.
Maintain accurate system records to track Sponsor group performance and provide statistical data.
Use organizational tools, technology, and strategies to improve customer service, efficiency, and productivity.