Account Manager - Hybrid
About The Position
The DOT Account Manager is the anchor role of TAPCO’s DOT sales team, providing strategic customer care to state agencies in assigned geographic sales regions to grow and maintain business year over year. The role supports sales of Wrong Way Detection Systems, TAPCO-manufactured systems, and other products and services needed by DOTs and state agencies. The position reports to the DOT Team Lead. The pay rate is based on experience. The Account Manager develops and carries out territory plans, provides consultative customer support, prospects for new customers, manages quotes and bids, and supports sales execution through order release and customer satisfaction. The role also manages CRM data and sales funnel reporting, develops regional marketing campaigns, tracks product and territory trends, and responds to customer inquiries and orders. Travel to regional trade shows and customer sites is required as necessary.
Requirements
- One to three years of prior experience in a sales position.
- High school diploma or equivalent.
- Prior related experience.
- Organizational skills.
- Strong customer service skills on the telephone and online.
- Ability to multitask in a fast-paced sales environment.
- Ability to assess needs and solve problems.
- Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook; prior experience with these applications is required.
- Strong verbal and written communication skills.
- Ability to take the initiative.
- Enjoy selling and finding solutions to customers’ needs.
- Valid driver’s license and ability to travel to trade shows.
Nice To Haves
- College degree in a relevant field.
Responsibilities
- Develop and carry out an effective territory management plan to grow sales in an assigned region, working with DOT Account Executives to support ongoing business development.
- Provide consultative support and expertise to customers to sell traffic and parking safety products.
- Meet prospecting goals for new TAPCO customers and existing customer relationships.
- Provide quotes to contractors in the bid process, follow up, and complete sales execution tasks to ensure order release to production and customer satisfaction.
- Manage CRM information and accurate sales funnel reporting, and adhere to sales metrics defined by management.
- Develop relevant marketing campaigns within the assigned region.
- Maintain customer data for the assigned territory in the TAPCO database.
- Respond to and follow through on inquiries and sales orders through email, telephone, or the e-commerce website.
- Travel to regional trade shows and customer sites as necessary and report back to management.
- Identify, monitor, and share product and territory trends.
- Provide quotes, credit terms, and bids to customers and prospects.
- Perform other duties as assigned.
Benefits
- 10 paid holidays.
- Paid vacation and personal time starting day one.
- Four weeks of paid parental leave with no waiting period.
- 401(k) plan with employer match, fully vested on day one.
- Company-funded short-term disability.
- Health, vision, and dental insurance.
- Quarterly company events and lunches.
- Opportunity to join the Fun or Safety Committee.
- Aggressive industry OTE paid monthly.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
