Account Manager II (Hybrid)
About The Position
Kinetic, a business unit of Uniti, is seeking a high-energy, results-oriented Field Account Manager II for its B2B team. The Account Manager will serve as Kinetic’s primary contact for business clients, helping ensure their operations are supported by fiber, voice, and cloud solutions. The role focuses on building long-term client partnerships, increasing revenue through strategic upselling, and securing account renewals. The position manages a portfolio of business accounts, identifies opportunities to expand or upgrade services, and oversees contract renewals to support retention. It also includes conducting account reviews, demonstrating the value of Kinetic’s network, and coordinating with Sales Engineering and Support to facilitate service delivery and resolve technical inquiries. The role requires travel within the assigned territory as needed. Actual base pay depends on the candidate’s primary work location and other factors, including relevant skills and experience. Kinetic offers a competitive base salary with an aggressive commission structure for upselling and renewals, along with benefits and professional development opportunities.
Requirements
- At least 3 years of experience in telecommunications, ISP, or technology sales or account management.
- A track record of meeting or exceeding B2B expansion and retention targets.
- Ability to manage complex contract renewals and present technical value propositions to business owners and IT Directors.
- Experience managing a sales pipeline and forecasting in CRM platforms such as Salesforce.
- Strong understanding of the local business market and ability to travel within the territory as needed.
- Driver’s license required.
Nice To Haves
- Knowledge of fiber-optic connectivity and VoIP is highly preferred.
Responsibilities
- Manage a portfolio of B2B accounts as a dedicated consultant, ensuring Kinetic services meet clients’ operational needs.
- Identify opportunities to expand or upgrade client infrastructure, including fiber, SD-WAN, and hosted voice services.
- Manage contract renewals and take steps to mitigate churn and support long-term client retention.
- Conduct regular account reviews to demonstrate network reliability and value and align technology with client growth plans.
- Coordinate with Sales Engineering and Support to facilitate service delivery and resolve complex technical inquiries.
- Travel within the territory as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with company match
- Health and flexible savings accounts
- Life and AD&D insurance
- Spousal life insurance
- Child life insurance
- Educational assistance plan
- Professional development opportunities
- Competitive base salary with an aggressive commission structure for upselling and renewals
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
