Senior Account Manager, Hybrid

EAB•Philadelphia, PA

2d•$80,000 - $90,000•Hybrid

About The Position

Hybrid, an award-winning full-service marketing agency for the education sector recently acquired by EAB, is hiring a Senior Account Manager to lead its flagship U.S. strategic client relationship and deliver bespoke, complex digital campaigns. The role advises higher education clients on digital advertising and media buying, owns campaign delivery, and helps achieve client brand, engagement, and student recruitment goals across paid media channels, including PPC, paid social, display, and programmatic. The Senior Account Manager will also help grow the account, contribute to new business pitches, and support the development of team members. The position may be based in Philadelphia, Pennsylvania; Richmond, Virginia; or Washington, D.C. For the first three months, the employee works in-office five days per week. After onboarding, the schedule is hybrid: three days in-office (Monday, Tuesday, and Thursday) and two days remote (Wednesday and Friday). Travel to client sites may be required for review meetings.

Requirements

At least 5 years of experience in account management, client services, or digital marketing.
At least 3–4 years of experience owning client relationships.
Experience managing multiple clients simultaneously.
Agency experience in a client services role.
Strong understanding of paid media channels, including PPC, paid social, and display, to shape campaign progress and drive results.
Ability to engage clients, build rapport, and galvanize the team to deliver effective campaigns.
Passion for planning, pitching, and winning new business.
Strong attention to detail and organizational skills, and ability to deliver under pressure with a calm presence.
Ability to build long-term relationships and shape media and marketing strategy for global partners.
U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

Nice To Haves

Bachelor’s degree preferred.
Experience managing a large portfolio of 4–8 clients with varying budgets.
Experience setting up and implementing paid media campaigns.
Understanding of the creative process within an agency.
Commitment to continual learning and contributing to a welcoming culture of fairness, authenticity, and belonging.

Responsibilities

Lead the senior relationship for the strategic account, understand campaign brief requirements, and communicate goals internally.
Advise the client on media buying and strategy, and take ownership of successful campaign delivery.
Identify and act on opportunities to grow the account across paid media.
Manage client budgets, produce project schedules, and report on campaign performance.
Work with the wider team on new business pitches and present to potential clients to help win future accounts.
Inspire, motivate, and develop team members to deliver high-quality campaigns.
Collaborate with Paid Media specialists on campaigns.
Travel to client sites as required to deliver review meetings.

Benefits

Medical, dental, and vision insurance, with dependent and domestic partner eligibility.
20+ days of paid time off annually, plus paid firm and floating holidays.
Daytime leave for community service and flextime for fitness activities, up to 10 hours per month for each.
401(k) retirement savings plan with an annual discretionary company matching contribution.
Health savings account, healthcare and dependent care flexible spending accounts, and pre-tax commuter plans.
Employee assistance program with counseling services and resources for employees and immediate family.
Wellness programs, including gym discounts, healthy-living incentives, and family access to a sleep, meditation, and relaxation app.
Fertility treatment coverage and adoption or surrogacy assistance.
Paid parental leave with a phased return-to-work program for birthing and non-birthing parents.
Milk shipping service for nursing employees during business travel.
Discounted pet health insurance for dogs and cats.
Company-provided life, AD&D, and disability insurance.
Financial wellness resources and membership in an employee discount program.
Employee resource groups, merit-based advancement, and professional growth opportunities.
Benefits begin on the first day of employment.
Discretionary bonus or incentive compensation.