Senior Account Manager, Hybrid

EAB•Richmond, VA

18h•Hybrid

About The Position

Hybrid, an EAB division and full-service marketing agency for the education sector, is hiring a Senior Account Manager to lead its flagship U.S. strategic client relationship and deliver bespoke, complex digital campaigns. The role advises higher education clients on media buying and strategy and oversees campaigns across paid media, including PPC, paid social, display, and programmatic. The Senior Account Manager will manage client budgets, schedules, and performance reporting; identify opportunities to grow the account; and collaborate with Paid Media specialists and wider teams on campaigns and new business pitches. The position also includes developing team members and traveling to client sites for review meetings as required. The role may be based in Philadelphia, Pennsylvania; Richmond, Virginia; or Washington, D.C. The first three months are in-office five days per week. After onboarding, the schedule is hybrid: three days in-office (Monday, Tuesday, and Thursday) and two days remote (Wednesday and Friday). The anticipated starting base salary is $80,000–$90,000 per year, with eligibility for discretionary bonus or incentive compensation. This position is not eligible for visa sponsorship; applicants must have U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

Requirements

At least 5 years of experience in account management, client services, or digital marketing.
At least 3–4 years of experience owning client relationships.
Experience managing multiple clients simultaneously.
Agency experience in a client services role.
Strong understanding of paid media channels, including PPC, paid social, and display, to shape campaign progress and drive results.
Ability to engage clients, build rapport, and galvanize a team to deliver campaigns.
Passion for planning, pitching, and winning new business.
Excellent attention to detail and organizational skills, and a calm presence when working under pressure.
Ability to build long-term relationships and shape media and marketing strategy for global partners.
U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

Nice To Haves

Bachelor’s degree preferred.
Experience managing a portfolio of 4–8 clients with varying budgets.
Experience setting up and implementing paid media campaigns.
Understanding of the creative process within an agency.
Commitment to continual learning and contributing to a dynamic, welcoming culture of fairness, authenticity, and belonging.

Responsibilities

Lead the senior relationship for the strategic account, understand campaign brief requirements, and communicate goals internally.
Advise the client on media buying and strategy and take ownership of successful campaign delivery.
Identify opportunities to grow the account across paid media and turn ideas into action.
Manage client budgets, produce project schedules, and report on campaign performance.
Collaborate with the wider team on new business pitches and present to potential clients to win future accounts.
Inspire, motivate, and develop team members to deliver quality campaigns that excite clients.
Work with Paid Media specialists on campaigns.
Travel to client sites as required to deliver review meetings.

Benefits

Medical, dental, and vision insurance; dependents and domestic partners are eligible.
20+ days of PTO annually, in addition to paid firm and floating holidays.
Daytime leave for community service and flextime for fitness activities, up to 10 hours per month each.
401(k) retirement savings plan with annual discretionary company matching contribution.
Health savings account, healthcare and dependent care flexible spending accounts, and pre-tax commuter plans.
Employee assistance program with counseling services and resources for employees and immediate family.
Wellness programs, including gym discounts, healthy-living incentives, and family access to a sleep, meditation, and relaxation app.
Fertility treatment coverage and adoption or surrogacy assistance.
Paid parental leave with a phased return-to-work program for birthing and non-birthing parents.
Milk shipping service for nursing employees during business travel.
Discounted pet health insurance for dogs and cats.
Company-provided life, AD&D, and disability insurance.
Financial wellness resources and membership in an employee discount program.
Access to employee resource groups, merit-based advancement, and professional growth opportunities.
Benefits begin on the first day of employment.
Eligibility for discretionary bonus or incentive compensation.