Account Manager (Commercial Landscaping)

LandCare•Baltimore, MD

6h•$70,000 - $90,000

About The Position

The Account Manager is a high-impact role working closely with the Branch Manager, Production Manager, and production teams to build and maintain meaningful client relationships. The position manages existing accounts, develops new business opportunities, and identifies opportunities to network within the commercial landscaping industry. The role focuses on customer satisfaction and retention, clear communication and problem-solving, coordinating client expectations with production capabilities, and identifying property maintenance and enhancement opportunities. It also promotes sustainable landscape solutions that support the health of the planet while meeting client needs. The Account Manager participates in professional development, operational excellence programs, networking and growth opportunities, book clubs, mentorship, and training. The position is full-time and offers a stated annual base salary range of $70,000–$90,000, commensurate with experience.

Responsibilities

Drive customer satisfaction and retention by understanding customers’ individual needs and the spaces they manage.
Provide excellent service and communication, with an emphasis on problem-solving.
Promote high standards for customer service, safety, and LandCare’s culture.
Manage organization, leadership, and communication between clients and production teams.
Maintain LandCare’s Landscape Quality Audit process with the Production Manager to identify property maintenance needs and enhancement opportunities.
Create client proposals, contracts, recommendations, and estimates designed to meet client objectives.
Coordinate client expectations with production realities to ensure projects meet quality commitments.
Promote sustainable solutions that support the health of the planet while meeting client needs.
Cultivate and maintain business relationships with existing customers to identify new business opportunities.
Prospect for potential clients and pursue new business relationships through relationship building.
Participate in, organize, and lead networking events with potential and existing customers.
Engage with property owners interested in thoughtfully designed outdoor environments that benefit people and the planet.
Participate in programs focused on building operational excellence and in professional development, networking, mentorship, and training opportunities.