Account Manager

Wood-Mizer Products•Batesville, IN

7d•Hybrid

About The Position

The Account Manager supports and grows a territory of Authorized Service Centers (ASCs) and Branches, serving as their primary point of contact for orders, inventory, and equipment questions. The role connects sales, operations, and customer success, helping keep partners informed, inventory moving, and account records accurate so partners can serve end customers effectively. The position is hybrid and based in Indianapolis or Batesville, Indiana, with travel of up to 15% for location visits, trade shows, and demo events.

Requirements

High school diploma or GED.
Advanced communication skills, including clear, professional, and responsive communication with customers, outside partners, and internal teams.
Advanced organization and attention to detail, with the ability to manage priorities across many accounts.
Advanced computer and software skills, including working in a CRM and an ERP at the same time.
Advanced knowledge of Wood-Mizer products.
Ability to travel up to 15% for location visits, trade shows, and demo events.

Nice To Haves

Basic mechanical aptitude or hands-on equipment experience.
At least 1 year of account management experience.
At least 1 year of sales or customer service experience.
Experience in sales support, dealer/channel management, or distribution operations.
Experience with Salesforce and Infor SyteLine (CSI) or a similar ERP.

Responsibilities

Serve as the primary point of contact and first line of response for ASC partners and Branches on system, equipment, and order questions.
Set realistic expectations for order timelines and proactively communicate status updates using LiveStat order readiness data.
Educate ASC partners on operational processes, including shipping, backorder handling, and inventory tools.
Review and approve ASC transfer requests in the Gateway portal and monitor Suggested Transfer Orders (STOs) for anomalies.
Process inbound transfer receipts and promptly resolve discrepancies to maintain accurate inventory records.
Facilitate backorder creation when ASC orders cannot ship complete.
Maintain accurate customer and account records in Salesforce, including contact information, area of responsibility assignments, and pipeline stages; log meaningful interactions, calls, and account notes.
Track leads assigned to ASC partners through follow-up and resolution to support territory growth.
Follow Wood-Mizer safety, quality, and company policies and procedures.
Perform other duties as assigned.

Benefits

Employee Stock Ownership Plan (ESOP).
401(k) with a company match contributed to the ESOP account.
Performance incentives.
Multiple pay methods, including Wages On-Demand.
Paid time off accrual beginning on the first paycheck, paid holidays, and additional leave for life events such as marriage, birth, or adoption.
Free care through Marathon Health when enrolled in the medical plan, including near-site clinics in Indianapolis, Indiana, and Cincinnati, Ohio, and virtual services.
Health, dental, and vision insurance; company-paid life insurance; supplemental coverage; and short- and long-term disability options.
Workplace Giving Programs and recognition for donations and volunteer work.
Tuition reimbursement.
Reimbursement for safety boots and glasses, plus annual funds for Wood-Mizer apparel and gear.
Company events and outings, free coffee and fruit, birthday and anniversary gift cards, referral bonuses, and discounted shipping.