Account Manager

Military Spouse Corporate Career Network•Miami Lakes, FL

About The Position

The Account Manager drives sales growth within an assigned territory by promoting the Johnstone Advantage, a range of value-added services and quality HVAC/R products. The role aligns customer needs with tailored solutions designed to help contractors save time and increase profitability. Account Managers serve as trusted advisors to professional certified technicians and contractors, using industry expertise to build partnerships and support customers’ long-term success.

Responsibilities

Manage assigned accounts by executing sales strategies, initiating contact with existing and prospective customers, identifying their needs, and selling suitable HVAC/R services and products.
Keep customer information up to date, manage individual contract and SKU pricing, prepare customer-specific sales calls, and track customer activity and trends.
Create account goals and forecasts and align customer needs with Johnstone Advantage services, including inventory, customer service, warranty, ecommerce, and delivery.
Work with Sales and Marketing to determine market strategies and product and service goals for existing and new markets.
Ensure accounts understand company-wide promotions, hot deals, regional flyers, and Manager’s Specials.
Create an annual list of at least five prospecting accounts to support branch growth targets; follow up on leads, develop pricing and programs, and monitor sales activity.
Conduct business reviews with the top 25 accounts in the first quarter of each year, document their needs, and develop strategies to address them.
Maintain current knowledge of industry trends and technical developments through internal and external training.
Work with product managers and vendors on field issues involving new products, high failure rates, large bid opportunities, and competitive pricing.
Develop and deliver sales presentations and close sales while meeting established sales and revenue goals.
Monitor competitor products, sales, and marketing activities.
Build and maintain relationships with industry influencers and key strategic partners.
Represent the company at trade association meetings to promote its products and services.
Participate in Marketing and Sales meetings, sharing customer and product data, strategies, and opportunities.
Maintain cooperative, professional communications with staff and customers, including completing weekly call reports, communicating inventory needs and changes to product managers and purchasing, joining marketing and sales conference calls, and periodically participating in task force programs as needed.
Identify technical training opportunities for customers.
Maintain a consistent company image across product lines, promotional materials, and events.
Perform other duties as assigned and offer assistance wherever and whenever necessary to support company endeavors.