Account Manager, Key Partners, North America

Expedia•Washington, DC

1d•$127,500 - $219,000

About The Position

The Account Manager, Key Partners, North America owns a portfolio of enterprise hotel partner accounts across North America and the broader Americas region. Reporting to the Director, Key Partners, the role serves as the primary day-to-day partner contact and uses data to identify opportunities that improve rate, inventory, production, and account health. The Account Manager works with hotel chains, ownership groups, and management partners, coordinating with internal teams to resolve issues, implement account plans, and support commercial opportunities. The position also supports renewals, complex agreements, partner onboarding, reporting, and ongoing account improvement.

Requirements

Bachelor’s degree in a relevant or related technical field, or equivalent related professional experience.
At least 4 years of experience in a commercial, account management, customer success, or partner-facing role.
Comfort working with data, building simple reports, identifying trends, and explaining implications for partner performance.
Clear, professional written and verbal communication skills and ability to represent Expedia Group credibly with internal and external contacts.
Organized and self-directed, with the ability to manage multiple accounts and competing priorities with moderate oversight.
Interest in developing negotiation and deal-structuring skills and taking on greater account responsibility.
Proficiency with Microsoft Office and familiarity with customer relationship management or reporting tools.

Nice To Haves

Hospitality or travel technology experience.

Responsibilities

Own day-to-day commercial performance for an assigned portfolio of hotel partners, including rate and inventory access, production, and account health.
Monitor performance against goals, identify risks and opportunities, and translate data into recommendations during regular partner reviews.
Build trusted relationships with senior partner contacts through consistent communication, follow-through, and business reviews.
Coordinate with Market Management, Connectivity, Analytics, and internal partner teams to resolve issues, implement account plans, escalate concerns, and unlock opportunities.
Support contract renewals, complex commercial agreements, and new partner onboarding, ensuring rate, inventory, and content are set up correctly.
Deliver accurate weekly and monthly reporting and build expertise in Expedia Group tools and commercial levers.
Partner with Senior Account Managers on complex negotiations and continuous improvement.