Account Manager - Partners

LSEG•New York, NY

3d•$119,200 - $198,800

About The Position

The Account Manager develops deep customer knowledge and relationships to drive client retention and new sales opportunities across a set of accounts with medium-high strategic complexity or priority. The role owns customer relationships, account planning, revenue growth and retention strategies, commercial execution, forecasting, renewals, and pricing processes. It partners with product sales and colleagues to deliver effective solution selling and maintain strong customer health.

Requirements

Good understanding of the financial services industry.
University degree or equivalent work experience.
Expert-level product and workflow expertise.
Advanced industry knowledge.

Responsibilities

Own key relationships for a set of medium-high complexity or priority customer accounts, maintaining or increasing existing revenue and developing and implementing go-to-market plans.
Understand key industry trends and communicate LSEG’s vision and how it can support customers’ agendas.
Engage in solution selling to uncover opportunities and collaborate with product sales.
Plan accounts and define growth and retention strategies.
Maintain pipeline hygiene and accurate sales and cancellation forecasts; track pipeline coverage and analyze progress toward goals.
Lead the annual price increase process and ensure effective price realization across products and services.
Apply the customer lifecycle framework and ensure strong renewal execution while minimizing cancellations.
Develop authoritative insights and recommendations to improve deal size, deal term, close rate, and customer acceptability, address objections, and increase opportunity value.
Set and execute commercial strategy and build effective partnerships with colleagues.
Maintain high customer happiness and health scores.