Account Executive, North America

Kaptio • ,

20h

About The Position

Kaptio is hiring an Account Executive to manage and grow existing customer accounts across North America. The role owns the commercial relationship across a portfolio of Kaptio customers, helping them realize value from the platform and translating an understanding of their businesses into successful renewals and thoughtful expansion. The Account Executive works with customer leaders and coordinates Kaptio teams around customer priorities, maintaining clear account plans, surfacing risks early, and following through on commitments.

Success means customers understand the value they receive from Kaptio and renew confidently; risks are raised early and managed through resolution; growth aligns with customer priorities; and account plans, pipeline, and forecasts give the team a clear view of account activity.

Requirements

• At least 5 years of experience in enterprise account management or customer-facing B2B SaaS sales.
• Experience working with multi-day tour operators, either within the industry or as a provider to it.
• A track record of retaining and growing complex, multi-stakeholder accounts.
• Confidence leading commercial conversations with senior customer stakeholders.
• Strong CRM habits and a structured approach to account planning and forecasting.
• Ability to work well across distributed teams and North American and European time zones.

Nice To Haves

• Salesforce experience.
• Travel-technology experience.

Responsibilities

• Build trusted relationships with customer users and senior decision-makers, and understand what matters to each customer.
• Create account plans that connect customer priorities to adoption, retention, and growth.
• Lead renewals and commercial conversations, and identify expansion opportunities where Kaptio can create meaningful value.
• Coordinate the appropriate Kaptio teams to resolve risks and deliver a joined-up customer experience.
• Lead useful business reviews, maintain a reliable Salesforce pipeline and forecast, and share customer insight with Product and leadership.
• Keep account plans clear, raise risks early, and follow through on commitments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed