Account Manager Indianapolis

Sysco•Cincinnati, OH

1d•$80,300 - $120,500

About The Position

This role supports CMU and LCC business by managing local customer relationships and enhancing the customer experience. The Account Manager partners with CST, National Sales, and Local Sales teams to provide positive customer experiences. The position focuses on excellent customer support and last-mile issue resolution, and involves building relationships with new and existing accounts for up to 50% of the role's time. Local customer travel may be required, with travel of up to 25%.

Requirements

High school diploma.
At least 3 years of prior outside foodservice account management or B2B sales experience.
Valid driver's license and a driving record that meets Company insurability standards.
Knowledge of Sysco products, ordering procedures, and credit terms.
Proficiency in customer service management and ability to partner cross-functionally.
Ability to manage end-to-end initiatives through challenging deadlines.
Excellent organizational and project management skills, including providing high-quality customer service to multiple customers simultaneously.
Ability to thrive in a fast-paced and changing work environment.
Expertise in Microsoft Office.
Ability to continuously learn existing and new Sysco technologies.

Nice To Haves

Bachelor's degree.
At least 5 years of foodservice account management or B2B sales experience, including experience within a restaurant or GPO background.
Demonstrated experience with and working knowledge of Sysco customers.

Responsibilities

Manage assigned customers and concepts, handling last-mile activities to ensure products are delivered timely and accurately.
Collaborate with the CSM handling the same concepts or customers, and partner with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions.
Liaise with back-office teams and communicate with customers about matters such as product credits and special orders.
Work with the local contract sales organization to implement direction and best practices via GSC, and serve as a role model for best practices.
Use the CRM tool for account management, including managing tasks, communicating across the selling team, and ensuring customer data is accurate.
Build and maintain customer relationships as appropriate, including in-person visits based on customer needs and contracts.
Handle challenging conversations with internal and external stakeholders.
Escalate issues appropriately.