Associate Commercial Account Manager (Indianapolis)

NFP Corp•Indianapolis, IN

11h•Hybrid

About The Position

NFP, an Aon company, is seeking an Associate Commercial Account Manager to support Account Managers and Account Executives with day-to-day client service activities. The role builds foundational knowledge of client needs, policy administration, renewal processes, and service workflows. It also supports preparation and coordination of client materials, working with Shared Services to complete transactional work, and checks materials for accuracy and readiness before delivery. The Associate maintains client documentation according to internal standards and systems, participates in client and internal meetings as appropriate, and develops an understanding of account-management practices, client servicing, triage frameworks, and the Shared Services delivery model, including GCCs and National COEs. The position establishes foundational knowledge of building and maintaining relationships with clients and carriers and includes training and development intended to support progression into an Account Manager role. NFP describes itself as a consultative-advisory organization that helps companies and individuals address risk, workforce, wealth management, and retirement challenges through custom solutions and a people-first approach. The position is hybrid. The salary range is $50,000–$55,000, with potential eligibility for performance-based incentives. The final base salary is determined case by case based on factors such as experience, credentials, education, certifications, skills, position scope, and geographic location.

Requirements

Associate’s degree or equivalent required.
0–3 years of relevant client service and/or industry and product line experience.
Property & Casualty License required.
Strong organizational skills and attention to detail.
Effective written and verbal communication skills.
Ability to handle multiple tasks and follow through on assignments.
Willingness and ability to learn insurance products, processes, and systems.
Collaborative mentality and ability to work across teams.
Basic analytical and problem-solving capabilities.
Foundational experience with Microsoft Suite.
Ability to learn how to read and reconcile financial reports.

Nice To Haves

BA/BS degree or equivalent experience preferred.

Responsibilities

Support Account Managers and Account Executives in day-to-day client service activities while building knowledge of client needs, policy administration, renewal processes, and service workflows.
Assist with preparing and coordinating client materials and coordinate with Shared Services to facilitate transactional work.
Review work for accuracy, completeness, and client readiness before delivery, raising questions or issues to Account Managers as appropriate.
Maintain client documentation in accordance with internal standards and systems.
Participate in client and internal meetings as appropriate to develop understanding of account management and client servicing.
Develop an understanding of triage frameworks for complexity and urgency and of the Shared Services delivery model, including GCCs and National COEs.
Build foundational knowledge of establishing and maintaining relationships with clients and carriers.
Complete training and development activities aligned with progression into an Account Manager role.