Regional Account Manager (Indianapolis, IN)
About The Position
The Regional Account Manager is responsible for the success of an assigned territory, including effective management of the Regional Account Coordinator (RAC) team, driver performance, and customer satisfaction. The position calls for strategic leadership, logistical expertise, and account-management experience. Candidates must be located in the Indianapolis, Indiana area. The role is hybrid and requires frequent travel throughout the territory for in-person interaction with RACs and clients; estimated U.S. travel is 75% per year. The manager leads, mentors, and develops the RAC team; maintains regular communication and in-person visits; builds client relationships and addresses client needs; monitors driver performance; oversees invoicing and communication of route changes; analyzes territory account margins; and establishes team communication channels and a structured call schedule. The manager also works with Client Services on business reviews and contributes insights and strategies for improvement and growth. The role requires schedule flexibility to support client service in a 24/7 operation. The position requires a high school diploma or equivalent. An associate or bachelor’s degree is preferred. Five to ten years of customer service or logistics experience is preferred. PBM or healthcare knowledge is helpful. Required software skills include Microsoft Outlook, Project, Excel, Word, and PowerPoint; CRM experience is a plus. Candidates should have account-management and team-leadership experience, logistics and supply-chain knowledge, communication and interpersonal skills, analytical ability, software proficiency, and strong organization and attention to detail. The physical demands include frequently sitting, talking or hearing, and using hands to handle or touch objects or controls; regularly standing and walking; and occasionally stooping, bending, or reaching above the shoulders. The employee rarely needs to lift up to 25 pounds. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjusting focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties may be expanded or otherwise assigned as necessary. The company states that it is an equal opportunity employer committed to diversity and inclusion and does not discriminate or harass on protected grounds.
Requirements
- High school diploma or equivalent.
- Proven experience in account management and team leadership.
- Strong understanding of logistics operations and supply-chain management.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Proficiency in relevant software and technology, including logistics management systems.
- Strong organizational skills and attention to detail.
- Microsoft Outlook, Project, Excel, Word, and PowerPoint skills.
- Must be located in the Indianapolis, Indiana area.
- Flexibility in work hours to support client service for a 24/7 operation.
Nice To Haves
- Associate or bachelor’s degree preferred.
- Five to ten years of experience in customer service or logistics roles preferred.
- PBM or healthcare knowledge is helpful.
- CRM experience is a plus.
Responsibilities
- Lead, mentor, and develop the Regional Account Coordinator team to support high performance and adherence to company standards.
- Maintain regular communication with RACs and conduct scheduled in-person visits to support service levels, culture, and adherence to guidelines.
- Build strong client relationships, respond promptly to client needs and concerns, and conduct regular on-site visits with client principals.
- Monitor and evaluate driver performance and implement strategies to improve productivity and service quality.
- Oversee invoicing and ensure route changes are clearly communicated to relevant parties.
- Analyze and manage margins on territory accounts, identifying opportunities for improvement and profitability.
- Establish and maintain team communication channels, including a structured call schedule to promote alignment and accountability.
- Collaborate with Client Services on business reviews and contribute insights and strategies for continuous improvement and growth.
- Maintain the confidentiality of processed information and follow company policies and procedures.
- Perform other duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
