ACCOUNT MANAGER

Rent-2-Own•Mount Vernon, OH

7d•Onsite

About The Position

The Account Manager is the primary point of contact for active customers and helps them stay on track with their agreements so they can own the products they love. The role involves consulting, problem-solving, negotiating solutions when accounts fall behind, and building customer relationships through personal, high-quality communication. Account Managers manage assigned customer lists, follow up with customers and re-engage those who have been lost. They also visit customers in the community, conduct friendly check-ins or professional retrievals, maintain accurate customer records, and process payments precisely. The role offers time both in the office and in the community and is described as a training ground for future leaders, with the company stating it promotes from within 99.9% of the time.

Requirements

Strong communication skills, including persuasiveness, empathy, and the ability to be firm when needed.
Problem-solving ability and willingness to find workable solutions.
Ability to handle difficult conversations calmly and positively.
Ability to use CRM and POS systems.
Valid driver’s license (required).
Availability to work 40 hours per week: 10 AM–6 PM on weekdays and 10 AM–4 PM on Saturdays, with Sundays and one additional weekday off.

Nice To Haves

Leadership experience.
High energy, a positive attitude, initiative, urgency, and motivation to grow and achieve goals.

Responsibilities

Serve as the primary point of contact for active customers.
Help customers stay on track with their agreements by finding solutions when accounts fall behind.
Manage assigned customer lists, including following up on returns and re-engaging lost customers.
Communicate personally with customers to build rapport and trust; do not rely on mass texting or copy-pasted messages.
Look for opportunities to offer customers additional agreements and value.
Visit customers in the community for check-ins or professional retrievals while representing the brand appropriately.
Document every customer interaction and maintain accurate records.
Process customer payments accurately.