Account Manager - Partnerships

EF Education First / Hult•Cambridge, MA

6d•$74,000 - $85,000•Hybrid

About The Position

The Account Manager on the Partnerships team supports partners with all aspects of their tours and delivers responsive, proactive service to customers in the lead-up to departure. The role requires close attention to trip details, reliable follow-through, and a strong focus on helping travelers understand every component of their trip. It also contributes to new resources, processes, and initiatives that strengthen the Partnerships team and help expand EF Go Ahead Tours into new business markets. Reporting to the Associate Director of Partnerships, the Account Manager collaborates with teammates on partnership opportunities, sales strategy, systems integration, resources, and communication plans. The position manages projects with new and existing partners, supports partner-facing materials and customer resources, and develops repeat and multi-tour business among existing customers. The role includes customer communication, virtual meetings, conference travel, and in-person traveler meetings. Applicants must live in Massachusetts or within commuting distance of the Cambridge, Massachusetts office. The work arrangement is in-office Monday through Thursday and work-from-home on Fridays. The listed start date is December 1, 2026, and the application deadline is November 6, 2026.

Requirements

1–2 years of experience in customer service, account management, sales support, or a similar client-facing role.
Strong verbal communication and influencing skills, including the ability to connect with a diverse range of people by telephone or video conference.
Ability to thrive in a fast-paced, entrepreneurial environment.
Proactive self-starter who embraces challenges and takes initiative.
Highly organized, with the ability to manage multiple priorities effectively.
Team-oriented professional invested in the success of the company and colleagues.
Intrinsic motivation to achieve goals and drive personal success.
Personal accountability, self-awareness, and a student mentality.
Strong problem-solving skills.
Ability to independently plan, organize, and prioritize work while collaborating with a team and across departments.
Must live in Massachusetts or within commuting distance of the Cambridge, Massachusetts office.

Responsibilities

Maintain in-depth knowledge of the product, processes, and internal systems.
Speak with customers about booking, payments, passports, flights, health notes, and other pre-departure topics.
Provide detailed information and set accurate expectations so travelers understand each component of their trip before departure.
Initiate and follow up on customer requests with other Go Ahead departments.
Manage ongoing projects with new and existing partners.
Assist partners with developing customer resources.
Own and drive repeat and multi-tour strategy for the existing customer pool.
Provide partner-specific support documents, such as group balance sheets, creative materials, and traveler information sheets.
Travel to conferences and/or in-person customer meetings to present to potential travelers.
Host virtual meetings supporting partner recruitment of potential travelers and providing pre-departure information.
Collaborate with the Partnerships team to identify partnership opportunities, develop sales strategy, support systems integration, develop resources, and establish communication plans.

Benefits

Monthly trainings and workshops supporting professional growth.
Four weeks of paid vacation during the first year, ten paid holidays, and two floating holidays.
Business travel opportunities.
25% company match on 401(k) contributions.
Medical, dental, and vision coverage, with options for life and disability insurance, accident and hospital insurance, legal insurance, and pet insurance.
Dependent care, healthcare, and commuter Flexible Spending Accounts.
Fertility care and family-building support.
Wellness benefits, including a yearly fitness reimbursement.
Social and learning events, including access to employee-run resource groups.
Employee Assistance Program.
Tenure-based sabbatical eligibility.
EF product discounts, including discounts on travel, international language schools, and the Au Pair program.
Discounts at local venues and businesses.
Uncapped bonuses tied to exceeding service revenue and sales goals.