Account Manager - Partnerships

EF Education First / Hult•Denver, CO

6d•$74,000 - $85,000•Hybrid

About The Position

As an Account Manager on the Partnerships team, you will support partners with all aspects of their tours, using close attention to detail and a passion for travel to ensure customers have a great experience before departure. The role is highly customer-facing and requires efficient responses to customer requests as well as proactive, anticipatory service. You will also help develop resources, processes, and initiatives to expand the Partnerships team’s reach into new markets. Reporting to the Associate Director of Partnerships, you will collaborate with the team to identify partnership opportunities, develop sales strategies, work on systems integration, create resources, and establish communication plans. As the team grows, you will help shape how it supports partners strategically and creatively. The position is based in or commutable to Denver, Colorado. The work arrangement is in-office Monday through Thursday and work from home on Fridays. The role includes travel to conferences and in-person customer meetings, as well as hosting virtual meetings. The start date is December 1, 2026, and the application deadline is November 6, 2026.

Requirements

1–2 years of experience in customer service, account management, sales support, or a similar client-facing role.
Strong verbal communication and influencing skills, including the ability to connect with a diverse range of people by telephone or video conference.
Ability to thrive in a fast-paced, entrepreneurial environment.
Proactive self-starter who embraces challenges and takes initiative.
Highly organized, with the ability to manage multiple priorities effectively.
Team-oriented professional invested in the success of the company and colleagues.
Intrinsic motivation to achieve goals and drive personal success.
Personal accountability, self-awareness, and a student mentality.
Problem-solving skills.
Ability to independently plan, organize, and prioritize work while collaborating with a team and across departments.
Must live in Colorado or within commuting distance of the Denver, Colorado office.

Responsibilities

Maintain in-depth knowledge of the product, processes, and internal systems.
Respond to customer inquiries about bookings, payments, passports, flights, health notes, and other pre-departure topics.
Provide detailed information to travelers so they understand each component of their trip before the tour.
Initiate and follow up on customer requests with other Go Ahead departments.
Manage ongoing projects with new and existing partners.
Support partners by helping develop resources for customers.
Own and drive repeat and multi-tour strategy for the existing customer pool.
Provide partner-specific support documents as needed, such as group balance sheets, creative materials, and traveler information sheets.
Travel to conferences and in-person customer meetings to present to potential travelers.
Host virtual meetings that support partner recruitment of potential travelers and provide pre-departure information.

Benefits

Professional growth supported by a monthly calendar of trainings and workshops.
Four weeks of paid vacation in the first year, ten paid holidays, and two floating holidays.
Business travel opportunities.
25% company match on 401(k) contributions.
Medical, dental, and vision coverage, with options for life and disability insurance, accident and hospital insurance, legal insurance, and pet insurance.
Dependent care, healthcare, and commuter Flexible Spending Accounts.
Fertility care and family-building support.
Wellness benefits, including a yearly fitness reimbursement.
Social and learning events, including employee-run resource groups.
Employee Assistance Program.
Tenure-based sabbatical eligibility.
EF product discounts, including travel, international language schools, and the Au Pair program.
Discounts at local venues and businesses.
Hybrid work arrangement: work from home on Fridays and in the office Monday through Thursday.
Uncapped bonuses tied to exceeding service revenue and sales goals.