Account Manager - Partnerships

Education First•Denver, CO

6d•Hybrid

About The Position

The Account Manager on the Partnerships team supports partners with all aspects of their tours, providing detailed, proactive customer service before departure and helping travelers understand trip components. The role also contributes to initiatives that strengthen the Partnerships team and expand EF Go Ahead Tours into new business markets. The Account Manager collaborates with colleagues to identify partnership opportunities, develop sales strategy, coordinate systems integration, create resources, and establish communication plans. The position reports to the Associate Director of Partnerships. Applicants must live in Colorado or within commuting distance of the Denver, Colorado office. The work arrangement is in-office Monday through Thursday and work-from-home on Fridays. The position starts December 1, 2026, and the application deadline is November 6, 2026. Account Managers have an on-target earning potential of $74,000–$85,000, consisting of a $54,000–$65,000 base and an average $20,000 bonus. Bonuses are uncapped and tied to exceeding service revenue and sales goals; compensation is commensurate with experience.

Requirements

1–2 years of experience in customer service, account management, sales support, or a similar client-facing role.
Strong verbal communication and influencing skills, including the ability to connect with a diverse range of individuals by telephone or video conference.
Ability to thrive in a fast-paced, entrepreneurial environment.
Proactive, self-starting approach and willingness to take initiative and embrace challenges.
Strong organization and ability to manage multiple priorities effectively.
Team-oriented approach and investment in the success of the company and colleagues.
Intrinsic motivation to achieve goals and drive personal success.
Personal accountability, self-awareness, and a student mentality.
Problem-solving skills.
Ability to independently plan, organize, and prioritize work while collaborating with a team and across departments.
Must live in Colorado or within commuting distance of the Denver, Colorado office.

Responsibilities

Maintain in-depth knowledge of the company’s product, processes, and internal systems.
Respond to customer inquiries about bookings, payments, passports, flights, health notes, and other pre-departure topics.
Provide detailed information that sets appropriate expectations and helps travelers understand each component of their trip before departure.
Initiate and follow up on customer requests with other Go Ahead departments.
Manage ongoing projects with new and existing partners.
Assist partners with developing customer resources.
Own and drive repeat- and multi-tour strategy for the existing customer pool.
Prepare partner-specific support documents, such as group balance sheets, creative materials, and traveler information sheets.
Travel to conferences and in-person customer meetings to present to potential travelers.
Host virtual meetings supporting partner recruitment of potential travelers and pre-departure information.

Benefits

Professional growth through a robust monthly calendar of trainings and workshops.
Four weeks of paid vacation in the first year, ten paid holidays, and two floating holidays.
Business travel opportunities.
25% company match on 401(k) contributions.
Medical, dental, and vision coverage, with options for life and disability insurance, accident and hospital insurance, legal insurance, and pet insurance.
Dependent care, healthcare, and commuter flexible spending accounts.
Fertility care and family-building support.
Wellness benefits, including yearly fitness reimbursement.
Social and learning events, including access to employee-run resource groups.
Employee Assistance Program.
Tenure-based sabbatical eligibility.
EF product discounts on travel, international language schools, Au Pair programs, and more.
Discounts at local venues and businesses.