Account Manager - Partnerships

Education First•Boston, MA

5d•Hybrid

About The Position

The Account Manager on the Partnerships team supports partners with all aspects of their tours, providing detailed, proactive, and efficient customer service before departure. The role requires in-depth knowledge of the travel product, processes, and internal systems, and involves responding to traveler questions, following up on requests with other departments, and ensuring customers understand each component of their trip. The Account Manager also manages projects with new and existing partners, develops customer resources, and drives repeat- and multi-tour strategies for existing customers. The position contributes to the Partnerships team's growth by helping identify partnership opportunities, develop sales strategies and resources, coordinate systems integration, and establish communication plans. The role reports to the Associate Director of Partnerships. The position is based in or commutable to Cambridge, Massachusetts, with office attendance Monday through Thursday and work from home on Fridays. The role includes travel to conferences and in-person customer meetings, as well as hosting virtual meetings. The stated start date is December 1, 2026.

Requirements

1–2 years of experience in customer service, account management, sales support, or a similar client-facing role.
Strong verbal communication and influencing skills, including the ability to connect with diverse individuals by telephone or video conference.
Ability to thrive in a fast-paced, entrepreneurial environment.
Proactive self-starter who embraces challenges and takes initiative.
Highly organized and able to manage multiple priorities effectively.
Team-oriented approach and investment in the success of the company and colleagues.
Intrinsic motivation to achieve goals and drive personal success.
Personal accountability, self-awareness, and a student mentality.
Problem-solving skills.
Ability to independently plan, organize, and prioritize work while collaborating with a team and across departments.

Responsibilities

Maintain in-depth knowledge of the product, processes, and internal systems.
Speak with customers about booking, payments, passports, flights, health notes, and other pre-departure topics.
Provide detailed information and set correct expectations so travelers understand each component of their trip before departure.
Initiate and follow up on customer requests with other Go Ahead departments.
Manage ongoing projects with new and existing partners.
Assist partners with developing resources for customers.
Own and drive repeat- and multi-tour strategy for the existing customer pool.
Provide partner-specific support documents, such as group balance sheets, creative materials, and traveler information sheets.
Travel to conferences and in-person customer meetings to present to potential travelers.
Host virtual meetings supporting partner recruitment of potential travelers and pre-departure information.
Collaborate with team members to identify partnership opportunities, develop sales strategy, coordinate systems integration, develop resources, and establish communication plans.

Benefits

Professional growth through a robust monthly calendar of trainings and workshops.
Four weeks of paid vacation in the first year, ten paid holidays, and two floating holidays.
Business travel opportunities.
25% company match on 401(k) contributions.
Medical, dental, and vision coverage.
Life and disability insurance, accident and hospital insurance, legal insurance, and pet insurance options.
Dependent care, healthcare, and commuter Flexible Spending Accounts.
Fertility care and family-building support.
Wellness benefits, including yearly fitness reimbursement.
Frequent social and learning events, including access to employee-run resource groups.
Employee Assistance Program.
Tenure-based sabbatical eligibility.
EF product discounts, including travel, international language schools, and the Au Pair program.
Discounts at local venues and businesses.