Account Manager

Encord • San Francisco, CA

7d • Onsite

About The Position

Encord is hiring an Account Manager to own and grow a portfolio of strategic North American customers, focusing on adoption, expansion, and helping customers realize maximum value from its platform. Customers include companies in autonomous vehicles, medical imaging, robotics, and other fields using complex real-world data to build AI systems.

The role works with technical and commercial stakeholders to understand customer machine-learning workflows and roadmaps, identify growth opportunities, and deliver customer outcomes in partnership with Customer Success, Product, and Engineering. The Account Manager will lead account planning and business reviews, maintain pipeline and revenue forecasts, and help establish Encord’s post-sales and expansion approach in North America. As a founding member of the NYC team, the hire will also help shape the customer relationship function in that market.

Requirements

• 2–5 years of experience in engagement management, account management, customer success, or another post-sales commercial role within B2B SaaS or technology.
• A proven track record of owning and growing a book of business, with demonstrable success meeting or exceeding net revenue retention or expansion targets.
• Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organizations.
• Confidence engaging technical buyers, including ML engineers, data scientists, and engineering leads, and translating their needs into commercial outcomes.
• Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce.
• Ability to engage confidently with technical stakeholders such as ML engineers, data leads, and CTOs.
• Strong relationship-building skills and a genuine interest in solving customer problems.
• Comfort working in a fast-moving, high-growth startup environment.
• Experience with HubSpot, Salesforce, or similar CRM tools.
• Curiosity, drive, and interest in AI and data infrastructure.
• Interest in a founding opportunity and helping shape the NYC office rather than inheriting a finished motion.

Nice To Haves

• Experience working in a high-growth startup or scale-up environment.
• Exposure to developer tools, data infrastructure, or ML/AI platforms.

Responsibilities

• Own and grow a portfolio of North American customer accounts, focusing on expansion and long-term value.
• Build trusted relationships with ML, data, engineering, operations, and executive stakeholders.
• Understand customers’ technical roadmaps and proactively identify expansion opportunities.
• Drive upsells, cross-sells, and multi-team rollouts across existing accounts.
• Partner with Customer Success, Product, and Engineering to deliver customer outcomes.
• Communicate customer insights and feature requests internally and contribute to the product roadmap.
• Lead account planning, run QBRs, and develop growth strategies for accounts.
• Maintain accurate pipeline and revenue forecasting in HubSpot.
• Help build the North American post-sales and expansion playbook.
• Help shape the NYC office and customer relationship function.

Benefits

• Competitive salary, commission, and meaningful equity.
• Clear, accelerated growth opportunities as the company scales.
• Strong in-person culture: 4 days per week.
• Daily team lunches and dinners.
• Flexible PTO.
• 18 paid vacation days in the U.S. plus federal holidays.
• Annual learning and development budget.
• Comprehensive health, dental, and vision coverage.
• Frequent travel opportunities across the U.S., London, and Europe.
• Bi-annual company offsites and monthly socials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed