Account Manager-Global Business

Lockton•Kansas City, MO

About The Position

The Account Manager will support Lockton Global Solutions’ Global Business, serving U.S. clients of all sizes. The role works closely with the Global Business Leadership team to help create an industry-leading client experience. The position calls for high energy, a positive attitude, and a desire to solve complex problems. Lockton Global Solutions describes Global Business as critical to maintaining strong, profitable relationships with stakeholders in Lockton International; setting a standard for reciprocity and consistency in global service; creating growth opportunities as Lockton expands internationally; and impacting multinational business across all Lockton Series.

Requirements

Bachelor’s degree in Business Administration or a related field, or equivalent years of experience.
2–7 years of client services experience.
Strong knowledge of Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint.
Strong verbal and written interpersonal communication skills.
Understanding of industry trends and governmental regulations.
Ability to complete continuing education requirements as needed.
Ability to attend company, department, and team meetings as required, including industry training sessions.
Ability to comply with company policies and procedures and proactively protect confidential client and company information.
Ability to organize work effectively and manage time to meet deadlines.
Willingness to work outside normal business hours if necessary.
Ability to meet or exceed client-sensitive deadlines.
Legally eligible to work in the United States.

Responsibilities

Service a designated book of business in relation to marketing, claims, and administration.
Respond to client inquiries and maintain documentation of communications, existing issues, and issue resolutions.
Support implementation of new lines of coverage by setting up accounts, collecting required documentation, and reviewing plan details with clients and carriers.
Gather and compile client exposure information, including loss-run schedules and client stratifications.
Analyze exposures and identify risks, inconsistencies, and inaccuracies in reported data.
Request and collect new and renewal quotes from carriers.
Audit quotes, binders, and endorsements and request changes as needed.
Process audits and create audit analyses for clients.
Update specifications, applications, and summary information to reflect changes during the year.
Monitor and manage daily service coordination and clients’ risk management needs.