Account Manager - SEO/SEM

Cyncly•United States,

6d•$70,000 - $80,000•Remote

About The Position

Cyncly is hiring a remote Account Manager to manage a high-volume portfolio of clients and build strong relationships throughout each client’s partnership with the company. The role includes leading client kick-off meetings to understand goals, align on strategy, define success metrics, and establish collaborative relationships. The Account Manager will facilitate quarterly business reviews, assess client performance, and recommend strategic opportunities. They will identify trends across accounts, address issues, and help prevent recurring problems while meeting customer retention, upsell, and cross-sell quotas. The position also involves outbound calls, client webinars, maintaining accurate CRM records, and working cross-functionally to support online campaign success and overall performance. Cyncly is a global technology company with more than 2,400 employees and 70,000 customers across over 100 countries. Its software connects designers, retailers, and manufacturers with product content and supports industries including Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring. The company emphasizes collaboration, ownership, curiosity, flexibility, autonomy, and an inclusive workplace. The role is full-time and permanent, remote in the United States, with an expected salary range of $70,000–$80,000 USD depending on location, experience, and qualifications. It may also be eligible for bonuses, commissions, and a comprehensive benefits package.

Requirements

At least 2 years of experience in account management or a client-facing role.
At least 1 year of experience in SEM/PPC advertising strategies and measuring campaign success.
Results-oriented and willing to put in extra effort to exceed expectations.
Outgoing, friendly, and enthusiastic, with the ability to develop positive client relationships while managing client expectations.
Excellent communication and personal organization skills.
Self-motivated and able to work under pressure.
Ability to work effectively independently and collaboratively.
Goal-driven team player with a passion for learning.
Legally authorized to work in the country of application (United States or Canada); employer sponsorship is not available now or in the future.
English proficiency is required for regular communication with customers and colleagues outside Quebec and for reviewing technical documentation available only in English.

Nice To Haves

At least 1 year of experience in digital marketing sales.

Responsibilities

Manage a high-volume book of clients and establish and maintain strong relationships throughout each client’s partnership with the company.
Manage new client kick-off meetings, including understanding client goals, aligning on strategy, determining success metrics, and building collaborative relationships.
Organize and facilitate quarterly client business reviews to review performance and provide strategic recommendations.
Identify trends across client accounts to find opportunities, address problems, and prevent recurring issues.
Achieve customer retention, upsell, and cross-sell quotas.
Make outbound phone calls and conduct webinars with current clients while maintaining an up-to-date CRM.
Work cross-functionally to support the success of clients’ online campaigns and overall performance.