Account Manager

Rochester Midland Corporation • Rochester, NY

5d • $65,000 - $82,000

About The Position

The Account Manager manages client relationships and drives sales growth. In some territories, the position may oversee service personnel, balancing strategic sales objectives with operational team leadership to support customer satisfaction and service delivery. This is a hands-on field sales and service position, with most time spent in the field servicing customers and making sales calls to prospects.

Requirements

• Valid driver's license.
• Ability to build professional customer presentations using MS Office tools.
• Solution-selling and negotiation skills.
• Ability to understand P&L and strong attention to detail.
• Knowledge of CRM software.
• Ability to transport chemical products and equipment by pushing, pulling, and lifting approximately 50 lbs.
• Ability to travel, including extended drive times and overnight stays based on assigned territory.
• Ability to sit or stand for extended periods.
• Ability to walk extended distances in a factory environment, sometimes on wet surfaces.
• Ability to climb ladders.
• Ability to use hand tools efficiently for installing and servicing equipment.
• Visual acuity to use a computer monitor and ability to operate general office equipment throughout a normal workday.

Nice To Haves

• Bachelor’s degree in chemical engineering, Business Administration, or a related field (preferred).
• 1–3 years of experience with B2B sales and account management is strongly desired.
• Strategic agility, leadership, business acumen, change management, effective listening, ability to develop trust and relationships, priority management, effective communication and interpersonal skills, and problem-solving.

Responsibilities

• Build and maintain relationships with existing and prospective customers.
• Develop and execute sales strategies to achieve revenue and profitability targets.
• Identify new business opportunities and expand market share within the assigned territory.
• Conduct sales and technical presentations and demonstrations of RMC solutions.
• Negotiate contracts and manage customer expectations.
• Develop customer solution proposals covering service, technology, and chemicals, and deliver professional presentations.
• Communicate plans, progress, and results to RMC stakeholders.
• Provide market intelligence to marketing management.
• Maintain a sales activity pipeline using CRM software and company procedures.
• Provide customer accounts with regular revenue re-forecasts against original plans.
• Lead the customer experience and coordinate with local sales and service teams as needed.
• Deliver customer business reviews, including KPIs, in person or remotely.
• Promote safety awareness and compliance among RMC team members, prospects, and corporate accounts.
• Lead and manage service technicians to deliver on-site customer support.
• Coordinate service schedules to ensure timely delivery of on-site services and solutions.
• Train, mentor, and develop service team members.
• Monitor service team KPIs and provide feedback.
• Guide troubleshooting of equipment and chemical application issues.
• Conduct on-site evaluations to assess the effectiveness of implemented solutions.
• Oversee inventory management and ensure service team members have necessary tools and resources.
• Stay informed about industry trends, competitors, and emerging technologies.
• Perform similar or related duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level