Account Manager-Outside Sales-Watts

Singer Industrial•Ogden, UT

6d•Onsite

About The Position

Watts Steam Store is hiring an Account Manager to drive sales and margin growth, market penetration, and market growth in a specified Salt Lake City territory. The role is accountable for retaining and developing existing and new accounts and for customer satisfaction and territory coverage. The Account Manager promotes the company’s components, systems, services, and solutions while building customer relationships and growing the customer base. The position follows the Watts Steam Store Professional Sales Program and its five-stage sales methodology, from prospecting and qualification through proposals, customer decisions, new account acquisition, and expansion of existing accounts. The Account Manager maintains sales tools and accurate customer and project records, coordinates order accuracy and delivery timelines, escalates critical customer satisfaction issues to a supervisor, and participates in training and sales meetings. The role is full-time, Monday through Friday, and performed in person. Travel, including overnight travel when required, is expected.

Requirements

Sales experience; industrial sales experience is preferred but not required.
Willingness to travel, including overnight travel when required.
Strong customer service and people skills.
Strong written and verbal communication skills.
Ability to take ownership of responsibilities.
Motivation and ability to work independently as well as within a team.
Ability to manage multiple priorities and multitask in a fast-paced environment.
Ability to manage the sales process from contacting and quoting through ordering, delivery, and follow-up.

Nice To Haves

Basic product knowledge of pressure washers, waste oil heaters, air compressors, and fluid power.
One year of sales experience preferred.
One year of mechanical knowledge preferred.
One year of customer service experience preferred.

Responsibilities

Increase sales of components, systems, and service capabilities within target accounts and the specified territory.
Identify and develop new markets and customers.
Maintain working relationships with customer contacts in engineering, purchasing, management, and other areas.
Follow the Watts Steam Store Professional Sales Program and apply sales strategies to support continued growth.
Use the five-stage sales process to prospect, qualify, propose product or service plans, facilitate customer decisions, gain new accounts, and expand current accounts.
Maintain and use sales tools, including pipeline information, open order reports, and driving logs.
Identify customer needs and promote Watts Steam Store products and solutions to current and prospective customers.
Follow up on account activities to ensure order accuracy and completion timelines meet customer expectations.
Inform a supervisor when involved in resolving critical customer satisfaction issues.
Attend and participate in vendor and Watts Steam Store training and sales meetings.
Maintain accurate customer information and records, including contacts, quotes, project files, and competitor information.
Manage sales activities from initial contact through quoting, ordering, delivery, and follow-up.