Account Manager

Mgma-Acmpe•Englewood, CO

6d•Hybrid

About The Position

The Medical Group Management Association (MGMA) is seeking an Account Manager to join its Denver team. The role engages customers in using purchased products, retains and grows accounts, and identifies opportunities to expand customer relationships across MGMA’s products and services. Accounts may include small or mid-market medical practices or corporate vendors, with engagement strategies tailored to each segment. The Account Manager builds trusted client partnerships, develops account strategies aligned with client goals, supports renewals, and drives revenue through upselling and cross-selling. The role also answers product questions, conducts outbound calls and emails, tracks account activity and health in the CRM, coordinates customer access to purchased products, and works with a supervisor and support staff. Travel may be required for conferences, client engagement, and account support. The position has no supervisory duties. This is a hybrid position based in Denver. The approximate salary range is $69,000–$85,000, depending on the candidate’s skills, education, and experience. MGMA offers a comprehensive benefits package and an inclusive work environment.

Requirements

Bachelor’s degree in Business, Communications, Marketing, or a related field.
At least three years of experience in client management, customer service, and executing against targets and sales plans.
A proven record of selling or upselling higher levels of products or services to a challenging customer base.
Ability to promote and support MGMA’s mission, vision, and values.
Comprehensive knowledge of MGMA, its customers’ industry, and day-to-day challenges relevant to the market segment.
Relationship-building and sales skills, including the ability to position the value of MGMA products and services.
Ability to expand existing accounts through consultative selling, targeted prospecting, upselling, and cross-selling.
Self-motivation and proactive outreach to existing customers within required timeframes.
Ability to identify customers’ stated and unstated needs and explain or recommend relevant membership, product, and service benefits.
Ability to remain positive during and after challenging customer interactions.
Ability to follow written and oral instructions and establish effective working relationships.
Ability to organize work, prioritize tasks, and meet deadlines.
Proficiency with Microsoft Office products, sales automation tools, and CRM systems.
Reliable transportation and a valid driver’s license.
Ability to meet the role’s physical and operational demands, including remaining seated for extended periods, using a PC and office productivity equipment, navigating an office, and handling or transporting items up to 10 pounds.

Nice To Haves

Experience in a membership and/or SaaS setting.
Experience selling or upselling in a membership or data-product setting.
Experience driving customer engagement, developing relationships, and managing the needs of healthcare organizations.

Responsibilities

Build and maintain long-term, trust-based partnerships with client accounts through regular communication, understanding business goals, and ensuring satisfaction with MGMA products.
Tailor account engagement to small-market, mid-market, or corporate-vendor customers and their needs.
For corporate vendor accounts, work with marketing decision-makers to develop full-year marketing plans and drive renewal revenue through exhibits, sponsorships, partnerships, and advertising.
Create and execute account strategies aligned with client objectives to maximize mutual value and growth.
Identify and pursue upsell, cross-sell, and renewal opportunities by understanding client needs and recommending relevant solutions.
Focus on revenue growth and member adds, including segmentation by role and function as needed.
Answer questions about MGMA’s product suite and conduct outbound relationship calls and emails.
Use the CRM to track client feedback, renewals, losses, sales, and other relevant account information.
Monitor account health through key metrics, review service delivery, and report progress internally and to clients.
Work with the supervisor to capture feedback about members’ needs.
Coordinate with or delegate to support staff logistical and administrative functions related to member access, engagement, and product benefits.
Travel as necessary to support conference operations and engage with clients.
Perform other duties as required to support the organization’s success.