Account Manager

Portage Learning Careers • Beaver Falls, PA

8d

About The Position

The Account Manager generates, manages, and nurtures customer relationships, drives growth, and ensures customer satisfaction. The role oversees a portfolio of assigned customers, develops new business from existing customers, and seeks new opportunities. It is a full-time, exempt professional position in the Program and Institutional Engagement department, reporting to the Regional Director of Program and Institutional Engagement. The role requires frequent travel to institutions and conferences across multiple states, as well as monthly travel to the corporate office for employees hired within the designated remote-work territory. Remote arrangements may be considered for candidates residing in Arizona, California, Illinois, Indiana, Nevada, New Jersey, West Virginia, or Wisconsin. All staff must attend required meetings and training at the office in Chippewa Township, Pennsylvania. Portage Learning typically operates Monday through Friday, 7 a.m. to 5 p.m.; employee schedules may vary within those hours. Work-related travel outside standard business hours is common, and occasional weekend travel may occur.

Portage Learning’s mission is to transform lives and communities by providing learning opportunities for all who aspire to thrive. The organization emphasizes service, access to education, professional growth, collaboration, humility, respect, appreciation, curiosity, and creativity. It offers career progression tracks, professional development, and a higher education assistance program. Accommodations are available during the application and hiring process for applicants with disabilities.

Requirements

• Bachelor’s degree required.
• At least 3 years of experience in higher education, sales, account management, or a related role.
• Complete a background check and have or be able to obtain Child Abuse, State Police, and FBI Fingerprinting clearances.
• Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.
• Ability to travel frequently to meet customers, attend meetings, and participate in industry events.
• Ability to manage multiple accounts and projects simultaneously, with strong organizational and time-management skills.
• Self-motivated, results-driven, relational, and passionate about customer success.
• Service-oriented, with a focus on helping others.
• Ability to perform the essential functions of the position; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

• A degree in Sales, Marketing, Business Administration, or a related field.
• A proven track record of achieving sales targets and driving business growth.
• Strong written and verbal communication, negotiation, interpersonal, listening, and public-speaking skills.
• Excellent problem-solving and critical-thinking abilities, with a strategic and analytical mindset.
• Proficiency with CRM systems such as HubSpot or Monday and the Microsoft Office Suite, and ability to use technology to optimize processes and workflows.

Responsibilities

• Build new customer relationships through regular communication, including cold calls and in-person visits.
• Maintain long-lasting customer relationships through in-person visits, emails, phone calls, and virtual meetings.
• Serve as the primary contact for assigned customers, address their needs, resolve issues, and support customer satisfaction.
• Understand customer objectives, industry challenges, and opportunities to provide timely, tailored solutions and recommendations.
• Attend conferences as needed to represent Portage Learning, engage with prospective and existing customers, and pursue business opportunities.
• Prepare and deliver product presentations, proposals, and course demonstrations.
• Work with department leadership to develop and implement strategies, plans, and initiatives for assigned accounts.
• Collaborate with internal teams, including marketing, data, academics, and student services.
• Monitor and provide feedback on market trends, customer data, and the competitive landscape; identify opportunities and threats and adjust strategies accordingly.
• Track and analyze customer conversion, retention, account volume, satisfaction, and other performance metrics, and report progress to leadership.
• Maintain accurate, current customer interaction and account-plan records in HubSpot CRM and other systems.
• Share customer feedback and insights with internal teams to inform product development, marketing strategies, and service improvements.
• Escalate critical issues to department leadership and relevant departments, and collaborate on resolution strategies.
• Perform other related duties as assigned.
• Travel frequently to institutions and conferences across multiple states, including occasional weekend travel and travel outside standard business hours.
• Attend required office meetings and training in Chippewa Township, Pennsylvania; employees hired within designated remote-territory regions are expected to travel to the corporate office monthly.

Benefits

• Professional development and career progression tracks.
• Higher education assistance program.
• Accommodations during the application and hiring process for applicants with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level