Account Manager

Port • Austin, TX

7d

About The Position

Port is the Agentic SDLC Platform, helping engineering teams build, govern, and operate the software development lifecycle as software development becomes more powerful and complex. Following its $100M Series C funding round, Port is entering a period of significant growth and global expansion.

The Strategic Account Manager owns the customer lifecycle after sale, from adoption strategy through complex expansions, with responsibility for customer success, retention, and growth. The role builds executive relationships across engineering leadership, product, and finance; identifies customer platform engineering challenges; positions Port as a strategic solution; and develops multi-threaded expansion opportunities. The Account Manager also identifies customer risk early and takes action to protect retention.

Requirements

• At least 5 years of experience in account management, customer success with commercial ownership, or post-sale SaaS sales.
• Proven track record of owning renewal and expansion targets with measurable impact on ARR and NRR.
• Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements.
• Comfort carrying a quota and forecasting revenue across a renewal and expansion pipeline.
• Strong executive presence and ability to influence economic buyers and senior stakeholders.
• Experience in B2B SaaS.

Nice To Haves

• Experience in Enterprise or Mid-Market segments.
• Familiarity with developer tools, DevOps, or technical products.

Responsibilities

• Own renewal strategy and build a 12-month expansion pipeline for each account, using forward-looking business reviews to identify customer needs and drive expansion deals to close.
• Map customer stakeholder landscapes and develop trusted relationships across executive, engineering, DevOps, finance, and procurement stakeholders.
• Drive customer adoption of Port, remove technical and organizational blockers, establish usage metrics, and help customers realize rapid ROI.
• Understand customers’ platform engineering maturity, developer productivity challenges, organizational constraints, and Agentic roadmaps; connect technical outcomes to executive-level business value.
• Coordinate cross-functional customer success efforts with technical teams, R&D, and product marketing, maintaining achievable and documented customer success plans.
• Identify churn risk signals, such as low usage, stalled adoption, executive changes, and budget pressure, and proactively intervene to restore momentum.
• Share customer trends, pain points, and opportunities with Product and Sales leadership to inform feature prioritization and go-to-market strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed