Account Manager

Alarm Detection Systems•Evanston, IL

About The Position

Alarm Detection Systems (ADS) is seeking an Account Manager to manage existing customer relationships, support account growth and retention, and develop the skills needed to advance into an Outside Sales Representative position. The role focuses on building relationships with customers and key decision-makers, identifying opportunities for upgrades and expanded services, and supporting sales opportunities in collaboration with Outside Sales Representatives. The Account Manager conducts proactive outreach by phone, virtually, and in person; addresses customer concerns; maintains accurate records in the CRM system; and partners with Sales, Operations, Installation, and Customer Service to deliver a strong customer experience. The position involves travel within an assigned territory to meet customers and prospects. ADS describes its culture as customer-focused, committed to keeping promises, growth-oriented, collaborative, and caring. The company offers training, professional development, and career advancement opportunities. The position has a base salary of $48,000 annually and is eligible for quarterly performance bonuses and a district performance kicker. On-target earnings are $54,800.

Requirements

Strong communication and relationship-building skills.
A customer-focused mindset and passion for helping others.
Self-motivated, organized, and goal-oriented.
Ability to manage multiple priorities and follow through on commitments.
Strong problem-solving and critical-thinking abilities.
Professional and confident when interacting with customers.
Experience in account management, sales, customer service, or business development.
Bachelor's degree in Business, Marketing, Sales, or a related field.

Nice To Haves

Experience in the security, alarm, technology, or related industries.
Bilingual skills.

Responsibilities

Manage and grow an assigned portfolio of customer accounts.
Build strong relationships with customers and key decision-makers.
Identify opportunities for upgrades, expanded services, referrals, and account growth.
Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities.
Conduct proactive outreach through phone, virtual, and in-person interactions.
Address customer concerns and recommend solutions that strengthen customer satisfaction and retention.
Maintain accurate customer records and activity within the CRM system.
Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience.
Travel within the assigned territory to meet with customers and prospects.
Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role.