Account Manager

Republic Services•Capitol Heights, MD

8d•$64,900 - $89,200

About The Position

The Account Manager proactively maintains and retains relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role also grows sales penetration within the existing customer base by selling the full suite of Republic Services products. The Account Manager develops customer loyalty, maintains knowledge of company services and pricing, completes contract renewals, responds to cancellation requests, and communicates about company pricing initiatives. The position uses Salesforce daily to document customer activity and works with Sales and Operations colleagues to support retention, growth, and resolution of service issues. It also includes representing the company at sponsored activities and relevant community and industry events.

Requirements

At least 1 year of relevant sales experience.
Valid driver’s license.

Nice To Haves

Waste or transportation industry experience.

Responsibilities

Maintain and retain existing customers by building effective, long-term relationships and customer loyalty.
Develop and maintain thorough knowledge of available services, lines of business, pricing structures, and opportunities to offer additional services to existing customers.
Perform contractual re-signs with existing customers to extend relationships and increase customer profitability where appropriate.
Respond to cancellation requests in accordance with the established escalation policy.
Proactively communicate with customers or respond to them in support of company pricing initiatives.
Use Salesforce daily to schedule and document calls, meetings, proposals, and other activities.
Capture customer emails and minimize rate restrictions and customer credits.
Increase customer penetration by selling the full suite of Republic Services products.
Meet regularly with the Sales Manager to review customer-retention and relationship activities, progress against goals, and key customer relationships.
Partner with the Operations team as needed to address customer service issues.
Build relationships and increase company visibility by participating in company-sponsored activities, trade shows, chamber of commerce events, and similar activities.
Perform other job-related duties as assigned or apparent.