Account Manager

Hotelbeds Group • Home Based - California, CA

6d

About The Position

HBX Group is seeking a proactive and strategic Account Manager to manage a portfolio of hotel partners, build strong relationships, and drive commercial performance. The Account Manager serves as a trusted advisor, helping hotel partners understand and use HBX Group’s value proposition and ecosystem. The role focuses on improving partner performance, negotiating tailored commercial agreements, and delivering sustainable joint growth.

The position combines partner relationship management, commercial planning, performance analysis, contracting, digital enablement, and cross-functional collaboration. The Account Manager will implement plans aligned with regional and company goals, identify growth opportunities using market and performance data, promote partner-facing digital tools, and support effective use of internal processes and tools.

HBX Group describes itself as a global travel technology partner with around 3,500 employees worldwide. The company highlights an inclusive, multicultural and innovative environment, opportunities to build international business relationships, and potential career development locally or at its global work locations.

Requirements

• At least 3 years of experience in commercial roles involving direct partner interaction.
• Proven experience in contracting, negotiation, and account planning.
• Experience building and maintaining strong relationships with key stakeholders, including internal teams and external partners.
• Ability to manage multiple business priorities and complex situations with strategic thinking and composure.
• Experience working in a fast-paced, dynamic environment.
• Experience developing and executing account growth strategies.
• Ability to build and maintain long-term, trust-based relationships with hotel partners.
• Skill in consultative selling and understanding partner needs.
• Strong negotiation skills and experience structuring tailored commercial agreements.
• Understanding of hospitality-sector pricing, inventory, and distribution strategies.
• Ability to analyze performance data and market trends and translate insights into actionable plans.
• Knowledge of hotel revenue management principles and travel products.
• Excellent interpersonal and communication skills and ability to collaborate across functions and regions.
• Proactive, solution-oriented mindset and ability to thrive in a fast-paced, evolving environment.
• Data analysis and KPI and metrics monitoring skills.
• Microsoft Excel skills.
• Knowledge of business intelligence and data visualization tools, such as Tableau, Power BI, QlikView, or similar.
• Presentation design skills and Microsoft PowerPoint skills.
• Basic knowledge of CRM platforms for data consultation and interaction tracking, such as Salesforce, HubSpot, Zoho, or similar.
• Knowledge of sales enablement tools such as Salesloft, Outreach, Groove, or similar.

Nice To Haves

• Qualifications in Business Administration, Tourism Management, or a related field are desirable.

Responsibilities

• Promote digital tools and partner portal capabilities to improve partner engagement and self-service efficiency.
• Serve as the primary point of contact for hotel partners and build trust through a consultative approach.
• Represent HBX Group at industry events and networking opportunities.
• Monitor KPIs and performance metrics, and collaborate with Account Optimization Managers to support optimal commercial conditions.
• Identify opportunities through market trend analysis.
• Implement strategic plans aligned with regional and company goals.
• Prioritize partner interactions and support ecosystem integration through tailored product offerings.
• Assess partner potential and negotiate commercial agreements.
• Improve contracting quality to drive conversion and revenue growth.
• Collaborate with peers, stakeholders, and other teams to ensure smooth execution.
• Use internal tools and processes consistently, provide feedback for improvement, and support regional standardization.
• Develop and execute account growth strategies and optimize partner performance.

Benefits

• Attractive benefits package.
• Innovative, engaging, and multicultural working environment.
• Opportunity to build business relationships and friendships with people around the world.
• Career development opportunities locally or at one of the company’s global work locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed