Account Manager - Cincinnati, OH

Millcraft•Cincinnati, OH

About The Position

Millcraft is hiring an Account Manager in Cincinnati, Ohio. The Account Manager engages with customers, suppliers, and prospects to generate leads and revenue through networking, referrals, existing customer relationships, and cold outreach. The role develops and maintains customer relationships, identifies business needs, and offers tailored product and service solutions across paper, packaging, graphic arts, facilities, signage, graphics, and related offerings. Account Managers lead customer engagements and collaborate with internal specialists to deliver results. The position manages a portfolio of accounts and sales pipelines, coordinates customer requirements with internal resources, and prepares presentations, proposals, and quotations. It also involves overseeing account inventory and receivables, managing travel and entertainment expenses, maintaining accurate CRM records, and contributing to improved sales practices. The role follows company procedures and safety standards and represents Millcraft’s values in day-to-day work. The work environment is moderately quiet to moderately noisy, with temperature moderated by heating in winter and air conditioning or air circulation in summer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Exceptional verbal communication skills.
Strong written communication skills, including the ability to produce polished, presentation-ready materials.
Proactive commitment to superior customer service.
Ability to engage professionally and effectively with people at all levels.
Persuasion and positive-influence skills.
Negotiation skills and the ability to achieve favorable outcomes.
Strong organization, follow-up, and time-management abilities, with a focus on attaining goals.
Advanced technical proficiency, including Microsoft Office Suite, particularly PowerPoint.
Ability to create, refine, and format written materials for presentation, aesthetic appeal, and effectiveness.
Trustworthiness and integrity.
Professional demeanor and ability to represent the company’s interests internally and externally.
Self-motivation, discipline, accountability, and engagement in assigned work.
Authorization to work for Millcraft Paper Company.

Nice To Haves

Experience with ERP and/or CRM systems.

Responsibilities

Cultivate strategic relationships with key clients to build long-term partnerships and support mutual growth.
Represent the company professionally in customer interactions and uphold its brand image.
Coordinate communication between customers and Millcraft’s internal resources to meet client needs.
Guide customer experience representatives on customer requirements, specifications, quotes, pricing, and quality standards.
Identify and pursue new business through prospecting, lead generation, trade shows, networking, and social media.
Manage a portfolio of accounts through daily phone, email, in-person, and video outreach.
Make cold calls and conduct email outreach to generate leads and expand the customer base.
Manage sales pipelines and accurately record customer interactions, opportunities, and activities in the CRM.
Use sales and CRM software to track leads, opportunities, and customer interactions.
Prepare and deliver presentations, proposals, and price quotations, including through D365, Power BI, and PowerPoint.
Manage travel and entertainment expenses in accordance with company policies.
Oversee account inventory, stock holdings, and receivables in accordance with company guidelines to optimize cash flow and capacity utilization.
Collaborate across organizational functions to improve operational efficiency and effectiveness.
Contribute actionable solutions and feedback to improve sales practices and processes.
Participate in team meetings and projects as needed.
Follow Millcraft policies, procedures, departmental SOPs, and safety protocols; promptly report unsafe conditions, near-misses, and incidents to the manager.
Demonstrate Millcraft’s core values in day-to-day work and interactions.
Perform other duties as required by the business or manager.